The first time I went there I was buying a Christmas gift for my girlfriend. The individual who helped me was very helpful and provided good customer service. She showed me several options and educated me about the a protection. Unfortunately, four months later the clasp of the necklace I purchased broke apart. My girlfriend is a passive individual and does not like to cause any issues. I convinced her to take it up there because I purchased the protection plan. She took it back to get it fixed and she received it back 10 days later. A couple weeks later it broke again. She went back up to the store to let them know the clasp broke again. She spoke with the Assist Manger, Jim and he was very rude with her. He was snappy and did not seem to care that the necklace had broken again. I called up there to speak with him and he was very rude with me as well. He tried to make me feel like I did something wrong. Although the necklace was a nice piece of jewelry. The customer service has turned me off from this jeweler. If I am spending of hundreds of dollars or even I was going to spend thousands, I would wanted to be treated with more respect.
Posted: 6/25/2014 • Link to this review