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RCD is professional in all ways. They care about us and our 4-footed companions and we never have a worry when we are out of town. Our particular sitter knows our pets and takes the initiative in their care; we trust her implicitly. We highly recommend this service to anyone.
Posted: 3/07/2012 • Link to this review
Used them the last time we went on vacation and they were great. They came highly recommended by a neighbor so we knew they would take excellent care of Princess our 4 year old king charles spaniel. When we picked her home she even gave us a hard time about going home, lol. HIGHLY RECOMMEND THEM!!!!
Posted: 1/21/2012 • Link to this review
I'm a frequent traveler and my contingency for traveling has always been if the dog can't go, I won't go. Unfortunately, I had an event that I HAD to be at and couldn't take my little man. I contacted Reigning Cats & Dogs and they gave me the best pet sitter in the world! Shannon made me feel completely at ease leaving my little guy and she even sent me frequent text messages and pictures just to keep me sane! I really appreciated everything they did for me and the little man and won't hesitate next time I can't take him!
Posted: 12/01/2011 • Link to this review
Reigning Cats & Dogs is beyond exceptional in providing excellent care for pets. Their staff & caregivers are all devoted pet-lovers. If you need any sort of pet care, whether it be in your home, or boarding at a caregiver's home, RCD is the one to call. There is absolutely no other pet-sitting service in the Atlanta area that is better.
Posted: 11/29/2011 • Link to this review
I had a negative experience during first time using Reigning Cats and Dogs, but the management cared very much about me and making the situation right. Ultimately my experience with the company has turned out positive and I am excited to work with them again. I would recommend them to a friend based purely on my experiences with the owners.
Posted: 11/26/2011 • Last edited: 11/28/2011 • Link to this review
We use Sherri with Reigning Cats and Dogs and we definitely have a secure feeling when she's taking care of our Newfies. Our relationship with RC&D has become a friendship that we can always depend on.
Posted: 11/23/2011 • Link to this review
I have not had good results with independent petsitters and boarding is too expensive for four pets. I tried RCD and was impressed before the visits even started. I have a 14 year old Aussie Shepherd who is going blind, deaf, and not too steady on her feet. I have two very small chichuahuas and one is nasty! I have a 9 month old rescue kitten who is wild. So, I had to have someone that was conscientious, caring, and prompt. As I made my reservation with the owner of RCD, I sensed immediately that I would be getting quality care. She was professional, anticipated my needs, and thorough. My caretaker was prompt returning texts, emails, and phone calls. She did everything I asked, left daily diaries for each pet for each visit and it was obvious she loved animals. In nursing, a good RN is one who gives what we call "hands on care". That is what my pets received. RCD is not a business. This is a high quality pet care service with a passion for animals. There is no doubt in my mind that it employs only high quality petsitters that deliver exceptional hands on care.
Posted: 11/15/2011 • Link to this review
Reigning Cats & Dogs takes great pride in the quality of our employees. We truly love all of the pets in our care and treat them like they were our own. Our employees do this because they love animals. Your comments were very much appreciated. Reigning Cats & Dogs began this business in 1991 and has the experience to provide only the best of care. Thank you again for taking your time to write such a wonderful review.
I am so grateful that I found Reigning Cats & Dogs! The service was so easy to book. I dropped off my two dogs for in home boarding (Bed & Biscuit)with Nancy for the weekend. She totally put my mind at ease. I was so nervous leaving them....but she called me to reassure me they were doing great. When I picked them up, they were so happy and relaxed. I will use RCD again for sure and I highly recommend this company to all my friends!
Posted: 11/14/2011 • Last edited: 11/15/2011 • Link to this review
Reigning Cats & Dogs has been providing private home boarding since 1995. We have found that many pet owners love the idea of their pet staying in a private home and becoming a temporary member of the host family. It is nice knowing that your pet may be sleeping in our bed or sitting on our lap rather than in a confined area at a pet boarding facility. Thank you for using Reiging Cats & Dogs and we are happy that you were happy with our Bed & Biscuit service.
i walked our pet sitter, contracted through rcd, through the procedures needed to care for our pets. most importantly, i gave him explicit instructions about our alarm system. notably, since the indoor cat can set off the motion sensors, it is imperative to press "stay" and then "exit", before leaving the house, instead of "away". the correct programming does not activate the motion sensors. "Away" activates the sensors. there were 3 false alarms set off by the hall motion sensor, each on evenings after the sitter had tended to our pets. the city has sent citations and is billing us $200 for these false alarms, under Section 70-30 of the Atlanta City Code. rcd refuses to reimburse us for the fees, stating we cannot "prove" that their representative was responsible. Other than during the period rcd was pet sitting for us, there had only been one false alarm at our house, when i, personally, set the alarm on "away", when we first adopted the indoor cat over 1.5 years ago. realizing the cause for the false alarm, we are very careful to only set the alarm on "stay". we came to an agreement and RCD did the right thing.
Posted: 11/10/2011 • Last edited: 2/18/2012 • Link to this review
We take seriously our responsibility to secure clients' homes and follow their instructions very carefully. When first alerted to this issue, we did not refuse; we advised we would need to investigate whether we were responsible. We recognize mistakes can happen. This client has local family who was also caring for their two cats. This was unknown to us (the client forgot to mention it) until we made an additional every-other-day visit, given that we could not establish the client's return. Also, there is a trusted neighbor, with a house key, two doors away. The client's alarm company advises they do not contact the police for dispatch until contacting the client's emergency numbers. This client had four such numbers but the alarm company was unable to make contact with any of them. The alarm company does not provide this client the capability of recording each arm/disarm action. Additionally, that company could not reach any of four emergency contacts. Our employee has provided us with his copy of the arm/disarm instructions as provided to him by the client which he followed explicitly.
I have used Reigning Cats & Dogs for our pets for many years. I know when I leave my pets in their care, they will take care of anything that comes up including medical emergencies. Our regular pet sitter is the best and when she has not been available, a very capable alternate has been found. Our kitties love her and we have peace of mind when we travel knowing our pets and home will be well cared for.
Posted: 8/17/2011 • Last edited: 9/26/2016 • Link to this review
Gosh, Misty is one of our many sitters that has been with Reigning Cats & Dogs for over 15 years. We are proud that many of our caregivers are long term and continue to service our long time clients such as yourself. Thank you for your business!
Barbara visits my two elderly cats twice daily. She administers medications to both cats in addition to feeding them and cleaning the litter box. She leaves a complete listing of her visits with comments about the two cats. I know I can count on her to care well for my cats.
Posted: 8/02/2011 • Last edited: 3/27/2013 • Link to this review
I have been a customer of RC&D for four years. Whenever I leave town, I call RC&D and ask for Ellen, who visits my home twice per day to feed and exercise my two dogs. On the rare occasion that Ellen has been unavailable, RC&D has always come through with a reliable backup caregiver. In addition to feeding and exercise, I can count on Ellen and the other caregivers to follow any special written instructions that I leave them, such as: * administering prescription medications and/or dietary supplements; * ensuring that my dogs receive the proper amounts of food based on size/age/and/or special vet's instructions; * assisting with gradual transition from one brand of pet food to another over several days; and * deciding whether to let them stay inside/outside in the back yard between morning/afternoon visits, based on weather conditions. Every time Ellen (or her substitute) visits, she provides a daily log detailing what kind of exercise my dogs got, how much food they ate and whether they stayed inside or outside. Additionally, Ellen always leaves a note asking me to call her when I return home from travel, to make sure my dogs are OK. Every time I return, my dogs are in good spirits, and it's obvious that they were well cared for. One more thing: the scheduling staff have been extremely accommodating whenever I've had unexpected changes in travel plans and/or last-minute service requests. I could go on, but I'm reaching the 250-word limit!
Posted: 7/21/2011 • Link to this review
RC&D was able to get me taken care of on very short notice. Sharon made daily visits and kept a very helpful log. Will use again!
Posted: 6/02/2011 • Link to this review
Thank you for giving us the opportunity to help you on such short notice. We understand that in the pet care service, we must be flexible for situations that may arise on a moments notice. Thank you for using Reigning Cats & Dogs and Sharon is looking forward to the next time.
Going green, an eco friendly pet care service. Our employees are mindful of our environment. We use biodegradable waste bags, water plants from dog/cat bowls, use eco friendly pet toys/beds. Provide employee documents on line rather than print. Use energy star-studded lights, recycle toner/ink cartridges, use non-toxic cleaning products, purchase office supplies from recycled materials, drink organic coffee and tea. Use ceiling fans and keep thermostats up in summer and down in winter.