Reliable Heating & Air - Kennesaw, GA - Heating & Air Conditioning

Reliable Heating & Air

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1305 Chastain Road Northwest, Suite 500Kennesaw, GA 30144
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Description

Reliable Heating & Air - Kennesaw, GA - Portrait

Reliable Heating & Air is full service HVAC, plumbing and electrical contractor serving the entire northern half of the state of Georgia. In business since 1978 and employing over 200 highly skilled and trained technicians, Reliable can handle all residential and commercial needs that might arise. Reliable is a NATE certified company, BPI accredited and is a member in the highest standing with Comfort Institute. Reliable Heating and Air is a locally family owned and operated company.. business run by the father and son team of Dan and Daniel Jape. Their goal is 100% customer satisfaction and they will stop at nothing to achieve this. Reliable Heating & Air has licensed HVAC techs, plumbers and electricians that are specialist in their fields standing by to serve 7 days a week with no overtime charges.

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Blogs

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Proper AC Helps Your Air Quality

How Your A/C Can Improve Indoor Air Quality

Pollution isn't just an outdoor problem. Poor indoor air quality affects many families around the country, causing allergy-like symptoms, and even causing some children to have asthma and other...

READ MORE »

HVAC Terms Georgia Homeowners Need to Know

Everything You Should Know about Buying a Furnace


Reviews

  • Reliable Heating & Air - Kennesaw, GA -  JohnsCreekConsumer

    Reviews: 2

    Incredible Experience
    JohnsCreekConsumer (2 reviews)
    11/05/2017

    I had two furnaces, coils, and condensers replaced by Reliable. Although their quote wasn't the lowest, it was very reasonable. In addition, Reliable was also the only company out of four I considered that would provide a 10 year labor warranty on Trane equipment without a mandatory annual service contract. Two teams (Jorge, Erik, Fernando, and Shaw) arrived on time and explained how the install would go. They worked carefully to remove the old equipment and install the new units. The technicians were very polite and patient when I watched and asked questions. After they were done, they showed me the final installation and checked to be sure I was satisfied. Their final product was something they should be proud of. They then cleaned up and demonstrated the use of the new thermostats. I couldn't be more satisfied and wholeheartedly recommend them to anyone looking for a quality installation!

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    Project Details

    Reliable replaced two old furnaces and air conditioners with Trane two-stage, variable speed units.

    Area Alpharetta, GA

    Cost $10,000 - $14,999

    Date October 2017

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  • Reliable Heating & Air - Kennesaw, GA -  Honeydo1

    Reviews: 2

    Best Electrician Ever! Thank you, Reliable!
    Honeydo1 (2 reviews)
    10/29/2017

    After having another electrician (Ampt Electricians)(free estimate) look at the blackened wall outlet and tell me the burned wire would have to be replaced from the living room outlet through the walls and ceiling back to the breaker box in the garage, but not to worry, they worked with a great sheet rock company whose repainting was barely noticeable, I called Reliable HVAC for another estimate($49, applied to repair). They dispatched James Steffey, "mild-mannered Clark Kent," and was I ever glad they did. In he comes, courteous and low-key, and after looking at the same situation as the last electrician, puts tones on the line and asks if there's anything on the outside of the house opposite this outlet. Sure enough, there's a long-forgotten electric fence battery metal box whose door has been blown off and is lying on the ground. The interior of the box is all black, like the outlet. Then he examines the other outlets on the circuit, and asks if I'd like him to fix the problem. Voila! Done! In a little over an hour, the house is fixed up and he's on to his next rescue. What, no 'sheetrock repair?' Reasonable price. Is this great, or what? It all depends on the quality of the electrician! With electricians of this caliber, Reliable's reputation is sure to be stellar. Thank you, James Steffey, for your intelligence, thoroughness, patience with my questions, and great customer service! Whoever hired you is a good judge of character and skill.

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  • Reliable Heating & Air - Kennesaw, GA -  eFengel

    Reviews: 2

    Problem resolved
    eFengel (2 reviews)
    10/17/2017

    There was a problem with communication, verbal and written, when I had some work done recently. Reliable has stepped up and is going to make things right. I have to give them credit. They really worked with me on this issue and listened to my point of view. I will continue to use Reliable Heating and Air in the future for my heating and cooling needs.

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    Project Details

    New air handler/AC system.

    Area Woodstock, GA

    Cost $5,000 - $9,999

    Date June 2017

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    Reliable Heating & Air replied on 10/18/2017

    :)

  • Reliable Heating & Air - Kennesaw, GA -  Abrahamson

    Reviews: 1

    Worst experience don't know what changed from past
    Abrahamson (1 review)
    10/06/2017

    They were sold recently and so don't believe the old reviews. We are now on visit 5 or 6 to get things working right. In the meantime we haven't slept good because the house is too hot or too cold. Plus they put in thermostats that none of the many technicians know how tto operate. I heard they were sold so I guess that is why they aren't any good

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    Project Details

    New furnace at their recommendation. Fancy thermostats also their recommendation

    Area Roswell, GA

    Cost $5,000 - $9,999

    Date October 2017

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    Reliable Heating & Air replied on 10/09/2017

    I am very sorry to hear this and we will make it right. I am having our customer care team look into it right now. This is Dan Jape and I can assure you that I am here every day managing every aspect just as I have been since 1978. Again I apologize and please look out for my team to contact you. We stand by our 100% satisfaction guarantee and we won't stop until you are.

  • Reliable Heating & Air - Kennesaw, GA -  muthuraji

    Reviews: 1

    Did a very good job
    muthuraji (1 review)
    9/14/2017

    I installed a new HVAC unit, they did the job in a professional manner starting from providing the Quote to till they finish up installing the unit. The technicians know what they are doing. They were nice, polite and sincere in answering the questions. I liked the part where they did followed up when we called them. Specifically in our case the attic ladder/door couldn't stand up the weight and the usage, they have provided a temporary fix on the date of the work. I could see the possibility of cold/hot air leakage thru that. When I called them up they sent a technician named Mick Inzer, he provided a fix on the door and as it wasn't good enough, he went ahead and provided a box like insulation on the inner side of the attic at no cost to us. This is awesome!!!!!. This made me feel that Reliable could really stand up to their name and it made me feel I am in good hands when it comes to HVAC.

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    Project Details

    Area Alpharetta, GA

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  • Reliable Heating & Air - Kennesaw, GA -  Lisa O

    Reviews: 3

    Made a miserable situation bearable
    Lisa O (3 reviews)
    8/14/2017

    The night before the first day of school, our compressor broke. Not great timing (is it ever?). I made a repair appointment and when the tech inspected it, he said that the A/C needed to be replaced. This was not a surprise due to the age of our system. Since we replaced the furnace and added dual zones, it was a 2 day job. Conor (with one n) M. and Andre L. installed the whole system in a very professional, courteous and efficient manner. They were even very kind to my kid and explained some of the work they were doing and why they had to do it. We are very please with the way it all went down and will recommend Reliable to our friends in the future and make sure they request Conor (with one n) and Andre.

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  • Reliable Heating & Air - Kennesaw, GA -  Jessakers

    Reviews: 2

    Reliable is the best!
    Jessakers (2 reviews)
    8/01/2017

    day, Michael Stephens came to our house to fix our a/c unit. Let me tell you, he was amazing! First, our A/C stopped working this weekend. Perfect for the Georgia heat! We called Reliable right away and were scheduled for an appointment (only had to wait from Sunday till Tuesday afternoon to have someone come help us! Sweet!!) When Michael arrived, he walked around the property, figured everything out and was done in less than 1 hour. He took photos of my unit and the broken part. He showed me how it looked, and how it should look. He explained everything that needed to be done and how he'd do it (step-by-step). He was awesome! And, now thanks to how well trained the Reliable crews are, my house is quickly cooled down and we're enjoying comfort again. Thank you Reliable. And thanks Michael Stephens for the help!!!

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    Project Details

    Repair of a/c unit

    Area Cartersville, GA

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  • Reliable Heating & Air - Kennesaw, GA -  tecfield

    Reviews: 1

    Beware of %2000 Convenience Fee on Spare Parts
    tecfield (1 review)
    7/28/2017

    Technician was nice and tried his best. However, I was charged $127 for a $6 capacitor and $207 for a $10 contactor. A total ripoff! When I called their customer service to ask about the basis for their pricing they told me our pricing is our pricing and that's the explanation. Will never use them again ever. %2000 convenience fee on spare parts!

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    Project Details

    Faulty AC and it got down to replacing fan capacitor and outside AC unit contactor.

    Area Duluth, GA

    Cost $250 - $499

    Date July 2017

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  • Reliable Heating & Air - Kennesaw, GA -  eepps6

    Reviews: 1

    Customer
    eepps6 (1 review)
    7/27/2017

    Reliable installed my main furnace a year ago and this A/C team seems to be just as professional as prior team. Lonnie and his partner called before arriving notifying me of time of arrival and approximate install time. They were very considerate of home surroundings and did an outstanding job. Taking time to explain every aspect of the installation as well as demonstrate how to program thermostat. They treated me with courtesy and respect something thats becoming ancient.Outstanding Job. Ed Epps

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    Project Details

    Install new cooling system remove and disposal of old equipment and recovery of old freon from coils and outside condense.

    Area Alpharetta, GA

    Cost $3,000 - $4,999

    Date July 2017

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  • Reliable Heating & Air - Kennesaw, GA -  jamesriner

    Reviews: 1

    Fantastic Company From Start To Finish
    jamesriner (1 review)
    7/16/2017

    Fantastic from the first telephone call to set up an appointment with Mary, then Ted my salesman (excellent salesman) kind, courteous and respectful to my very large family. On to Marty and his helper Anterio, I couldn't have hand picked a better installation technician as him and his crew. They called 30 minutes before they were to start and they were here on time. They always entered my home with shoe protection and covered areas they were working in. They cleaned up and hauled away all the old heating and air equipment. (Marty and his helper Anterio are superb). I have and will continue to recommend Reliable Heating and where they are available, I would ask for Ted as my salesman and Marty for my installs. You can't ask for better sales and installation.

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    Project Details

    I had Reliable Heating & Air to come to my home in late May and give me and estimate on replacing my entire heating and air system. The heat exchanger is located in a very cramped area of my attic. I also needed new duct and a new return run in the mother-in-law suite because it was added after the purchase of the home way back in 1994. Also wanted to upgrade from a 2 ton to 3 ton air conditioning unit. the estimate and the final cost were exactly what I was quoted, there were no up charges.

    Area Stockbridge, GA

    Cost $5,000 - $9,999

    Date May 2017

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  • Reliable Heating & Air - Kennesaw, GA -  Travellt

    Reviews: 1

    Lillian Miller
    Travellt (1 review)
    7/08/2017

    TERRIBLE COMPANY AND DO NOT TRUST THEM Reliable Heating and Air came to my house on a job regarding a bad board in my furnace. On May 31, 2017 . I never received the bill until the next day when I called because my email wasn't generated in their system. I was never told before putting in the board what the cost of the board would be either. So on June 1, st when I received my bill I saw in the description stated that the furnace couldn't be ran because there is a crack in it and the system .

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    Project Details

    Area Lithonia, GA

    Cost $500 - $999

    Date May 2017

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  • Reliable Heating & Air - Kennesaw, GA -  Rodgers12

    Reviews: 2

    Charles Field
    Rodgers12 (2 reviews)
    6/27/2017

    The gentle man kept us in contact as to when he would arrive and was very courteous and look like he cared about my house and keeping it like it was before he arrived. Henry Lawrence the tec. found the problem and it fixed in record time compared to how long I thought it would take him. Very nice man I would recommend him and your company to all my family and friends. Thanks Reliable, a kudos to you and Henry Lawrence. Charles Field in jefferson

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    Project Details

    Area Jefferson, GA

    Cost Less than $250

    Date June 2017

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  • Reliable Heating & Air - Kennesaw, GA -  Dalepack

    Reviews: 1

    DO NOT TRUST THEM!!!!
    Dalepack (1 review)
    6/23/2017

    I had a simple issue with my sump pump on my AC unit. Reliable sent said they would send someone first thing in the morning. After multiple calls requesting when they would show up I got someone at my house around 6:30pm. His name was Wayne D. He reconnected a wire and flipped a breaker and claimed "he thourghly cleaned my sump pump". He claimed he reconnected a second wire and asked me to turn on the AC. I asked "does it have power" He said yes. When it didn't come on then he said it doesn't have power and flipped my breaker and told me it would me an additional chrage. Cost me $457 dollars. Never replaced a single part. 30 minutes after he left my issue returned and I had to redo his "thorough" work and clean my sump pump. To add to to this, even though he was there to repair my AC he decided to "inspect" my furnace and said the heat exchanger was cracked. So he turned off my gas and condemned my furnace without even talking to me. He told me after the fact and scanned a light quickly to show the cracks which really doesn't exisit. Watch these people they overcharge and LIE

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    Project Details

    Area Woodstock, GA

    Cost $250 - $499

    Date June 2017

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  • Reliable Heating & Air - Kennesaw, GA -  Shane_and_Lisa

    Reviews: 1

    Great experience from beginning to end!!
    Shane_and_Lisa (1 review)
    6/06/2017

    Thanks to Reliable Heating &Air for a great experience! Last Monday (5-29-17) our HVAC system went completely out. Got several quotes from different companies and decided to go with Reliable on a complete unit replacement based on cost of equipment, overall warranty, online reviews and word of mouth. Couldn't be happier with everything from the initial phone call, to the consultant Chris who came out and gave the estimate, went over warranty information and product information and then the installation. Justin and Mark were the installers. Both of the guys were very nice and explained what they were doing, made some suggestions and worked very hard. We requested to have our outside condenser moved from the back of the house to the side of the house. They re-routed the power and lines and made it perfect!!! They removed all the old equipment and did a fantastic job and a very clean install. Everyone was professional at all points from the first time I called until the installers left after the job was complete. Highly recommend them to anyone needing HVAC work! Thanks Reliable!

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    Project Details

    Cost $5,000 - $9,999

    Date June 2017

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  • Reliable Heating & Air - Kennesaw, GA -  mechdoc

    Reviews: 1

    Reliable Heating and Air
    mechdoc (1 review)
    6/04/2017

    We had our heating and air system replaced and I was extremely satisfied with Reliable Heating and Air. From our Salesman Forrest who was very honest and concerned about our needs from the price of our unit to what we needed for our house. The Technicians Luke and Chris were extremely professional and knowledgeable, they answered any question I had about our system and were very efficient. I would recommend Reliable Heating and Air for all your A/C needs.

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    Project Details

    Reliable Heating and Air came out and replaced our heating and air system.

    Area Newnan, GA

    Cost $3,000 - $4,999

    Date June 2017

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Business details

Services

  • ADA Compliant Installation
  • Air Conditioning & Heating Service
  • Appliance Installation & Service
  • Burst Pipes
  • Cleanouts Installed
  • Code Violation Repair
  • Commercial & Industrial
  • Drain Cleaning
  • Drainage Problems
  • Electrical Work
  • Galvanized Repipe
  • Gas Line Service
  • Installation & Digging
  • Leak Protection
  • Locating & Inspecting
  • Maintenance & Repair - General
  • Mobile Home Plumbing Services
  • Plumbing - General
  • Polybutylene Replacement
  • Remodeling & Replacing
  • Repipe
  • Thawing Pipes
  • Tree Root Removal
  • Unclogging
  • Water Pressure Adjustment

Services

  • Bonded & Insured
  • Estimates
  • Guarantees
  • Licensed
  • Moisture Prevention
  • Remove Old Insulation
  • Written Contract
  • Written Work Plans

Services

  • Commercial Accounts
  • Do-It-Yourself Assistance
  • Duct Cleaning
  • Electrical Work
  • Emergency Installation & Repair
  • Energy Audits
  • Estimates
  • Inspecting & Testing
  • Installation
  • Insulation Installation
  • Maintenance & Tune-Up
  • Plumbing
  • Repair
  • Replacement & Conversion
  • Retrofitting
  • Sheet Metal Work
  • Treatment & Spray
  • Vent Cleaning
  • Weather Stripping

Brands

  • Amana
  • American Standard
  • Aprilaire
  • Armstrong
  • Bryant
  • Carrier
  • Comfort-Maker
  • GoodCents
  • Heil
  • Janitrol
  • Lennox
  • Puron
  • Rheem
  • Ruud
  • Tempstar
  • Trane
  • Weathertron
  • York

Services

  • Duct Cleaning

Building Elements

  • Attics & Roofs
  • Floors, Basements, Crawl Spaces
  • Ventilation
  • Walls & Ceilings

AC & Heating Types

  • AC Compressors
  • AC System - General
  • Add-ons
  • Air Ducts
  • Any Heating System
  • Baseboard Heating
  • Boilers & Water Heaters
  • Central Air
  • Central Heating
  • Controls & Thermostats
  • Custom Designed Systems
  • Duct Work
  • Electric Heat
  • Energy Efficient & Low Cost
  • Evaporative Cooling
  • Fans
  • Filters
  • Forced Air
  • Furnaces
  • Gas & Oil Heat
  • Heat Pumps
  • Humidifiers & Dehumidifiers
  • Portable Units
  • Process & Radiant Heating
  • Purifiers & Allergy Control
  • Radiators
  • Rooftop Units
  • Space Heaters
  • Steam Systems
  • Ventilation
  • Wall Units

Cleaning Types

  • Duct, Hood & Vent

Services

  • Ceiling Fan Installation
  • Code Violation Repair
  • Design & Planning
  • Electrical Upgrades
  • Emergency Service
  • General Electrical Service
  • Inspections & Testing
  • Insurance Claims
  • New Wiring
  • Pole Setting
  • Repair
  • Replacement
  • Rewiring

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Systems & Parts

  • Back Flow Preventers
  • Bathroom Fixtures
  • Boilers & Water Heaters
  • Catch Basins
  • Drains & Pipes
  • Kitchen Fixtures
  • Pumps
  • Sewer Lines & Systems
  • Tankless Water Heaters
  • Water Lines
  • Water Shut-Off Systems
  • Water Softeners

Specialty

  • Insulation Installation

Equipment Types

  • Air Conditioning & Heating
  • Fans - Ceiling
  • Fans - Exhaust
  • Garage Door Openers
  • Lighting - Indoor
  • Lighting - Outdoor
  • Motors
  • Outlets & Switches
  • Panels & Fuse Boxes
  • Phone/Data Wiring
  • Signs
  • Surge Protectors
  • Underground Wiring

Type of Insulation

  • Blankets - Batts or Rolls
  • Blown-In
  • Fibrous Insulation
  • Insulating Foams
  • Loose-Fill or Spray-Applied
  • Rigid Insulation Panels

Kudzu's "Best Of" Winner

Reliable Heating & Air - Kennesaw, GA - Best Of Kudzu for 5 years - Kudzu.com

Credentials

Licensed for commercial and residential HVAC, plumbing & electrical. North American Technician Excellence (NATE), Conditioned Air Association of Georgia (CAAG), ACCA, and NADCA. Certified by or affiliated with the Institute of Inspection Cleaning & Restoration Certification (IICRC), Workers' Compensation Risk Certification (WRC), Applied Microbial Remediation Technician (AMRT), the Comfort Institute, Building Performance Institute Inc. (BPI), & NARI.

Hours of Operation

  • MON
  • 8:00am
  • 6:00pm
  • TUE
  • 8:00am
  • 6:00pm
  • WED
  • 8:00am
  • 6:00pm
  • THU
  • 8:00am
  • 6:00pm
  • FRI
  • 8:00am
  • 6:00pm
  • SAT
  • 8:00am
  • 6:00pm
  • SUN
  • 8:00am
  • 6:00pm

Payments Accepted

  • American Express
  • Cash Only
  • Discover
  • Financing
  • Invoice
  • Mastercard
  • Personal Checks
  • Visa

Social

Documents

[JPG] NATE Certified
[JPG] Our 100% Satisfaction Guarantee
[JPG] Comfort Institute
[JPG] Building Performance Institute
[JPG] Trane Comfort Specialists

Green Credentials

Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).

Blogs

View More »
Proper AC Helps Your Air Quality

How Your A/C Can Improve Indoor Air Quality

Pollution isn't just an outdoor problem. Poor indoor air quality affects many families around the country, causing allergy-like symptoms, and even causing some children to have asthma and other respiratory issues. This is unfortunate, since there is...

READ MORE »

HVAC Terms Georgia Homeowners Need to Know

Everything You Should Know about Buying a Furnace

Videos & Photos

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Video (3 videos)

  • 2 2

  • 2 2

  • 2 2

Photos (22 photos)

  • Reliable Heating & Air - Kennesaw, GA - Dan and Daniel Jape
  • Reliable Heating & Air - Kennesaw, GA - 4 Divisions to Better Serve Our Customers!
  • Reliable Heating & Air - Kennesaw, GA - Volunteering at Resource Service Ministries
  • Reliable Heating & Air - Kennesaw, GA -
  • Reliable Heating & Air - Kennesaw, GA -
  • Reliable Heating & Air - Kennesaw, GA - Our team
  • Reliable Heating & Air - Kennesaw, GA - Daniel Jape - Owner
  • Reliable Heating & Air - Kennesaw, GA - Gary Roberts - General Operations Manager
  • Reliable Heating & Air - Kennesaw, GA - Kim Jape - Installation Manager
  • Reliable Heating & Air - Kennesaw, GA - PUPPERS!
  • Reliable Heating & Air - Kennesaw, GA - Clarkson Jones - CFO
  • Reliable Heating & Air - Kennesaw, GA - Forrest Paron - Sales
  • Reliable Heating & Air - Kennesaw, GA - Mike Gladden - Fleet Manager
  • Reliable Heating & Air - Kennesaw, GA - Chris Gleaves - Sales
  • Reliable Heating & Air - Kennesaw, GA - Darryl Baker - Sales
  • Reliable Heating & Air - Kennesaw, GA - David Poss - Warehouse & Safety Manager
  • Reliable Heating & Air - Kennesaw, GA - Jeff Moulder - Sales Manager
  • Reliable Heating & Air - Kennesaw, GA - Chris McKinney - Plumbing Manager
  • Reliable Heating & Air - Kennesaw, GA - Mike Grayeski - Electrical Manager
  • Reliable Heating & Air - Kennesaw, GA - Jason Bouchard - Home Performance Manager
  • Reliable Heating & Air - Kennesaw, GA - Charlie Austin - Fayetteville Manager
  • Reliable Heating & Air - Kennesaw, GA - John Zent - Inside Sales Manager


Dan and Daniel Jape

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Videos

Photos

Various
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Dan and Daniel Jape

Displaying 1-3 of 3

Blogs

How Your A/C Can Improve Indoor Air Quality

Pollution isn't just an outdoor problem. Poor indoor air quality affects many families around the country, causing allergy-like symptoms, and even causing some children to have asthma and other respiratory issues. This is unfortunate, since there is such a simple solution available--have a clean, well-maintained air conditioner. This article will outline how your air conditioner can improve...

Read more »