The glass in my double pane 6' patio door was shattered, but intact. Alberto came out and measured the door so they could order a replacement fixed panel. When the panel came in Alberto showed up on time and replaced the panel. He very carefully spread a drop cloth to catch the tiny glass chips before removing the broken panel. He readjusted the slider and cleaned up all debris. Nice job, Alberto. Debbie had given me a quote with a reasonable price and that's what I was charged.
Posted: 5/13/2013 • Link to this review
After reading other reviews, I decided to call REM AD to fix the sliding glass door on the rear of my house. The scheduling through Debbie was fairly easy. The first installer (Alberto?) came out on time but was a bit hard to understand. And apparently, I had a rare type of wheel for my door! (I had no idea.) Alberto told me he had to take a picture of it and it had to be special-ordered. He told me they'd be in touch, and he left. Odd. And a bit unnerving. After three days, I called Debbie for an update. One of my rollers was still on back order. It finally came in by the end of the week. Then I had to schedule to get it installed and (due in part to my schedule) that took another week. Finally Mike came out and did the install, which took less than 20 minutes. He was very thorough and even gave me tips for keeping the rollers in shape. The job was priced right, but I'm not sure if I'll call these guys again. I saved my old parts to make the job easier next time.
Posted: 6/08/2012 • Link to this review
I was looking for a handle and lock for my sliding glass door that was no longer made. Debbie went the extra mile to look for my parts and the price couldn't have been beat! To me customer service is a lost art, and when a company shows me that I'm the most important person that is all that matters! That is why anymore window needs they will be my first call.
Posted: 6/26/2011 • Link to this review
We called them to replace an "arch" window on the south side of our home. We were having sun screens installed and that company noticed that we had a window coming out of the frame. Mark explained our options and then went out of his way to get the window done and installed quickly. He got it installed one hour before the screen company showed up!
Posted: 4/11/2011 • Link to this review
This is the first review I have written on this site. I just wanted to post a note to say I was very impressed with this company. I had a window smashed out in a burglary of my home, so obviously I was very upset and in a hurry to get it fixed. Even though it was a dual-pane, they were able to get it installed the next day. Everyone I dealt with was very nice and professional: Juan (who came to take measurements) and I think it was Mark who actually did the install. Now if only someone could catch the burglars! :-(
Posted: 4/06/2011 • Link to this review
I called about a dragging sliding glass door that had been a problem for months. Mark was at my home 4 hours after I called, made the adjustments and the door worked like a charm. Best ever customer service! Thanks. Ahwatukee Lady
Posted: 8/05/2010 • Link to this review
My wife and I just purchased a short sale property with several failed (foggy) windows, old beat up sliding door screens and one sliding door that just wouldn't open. Having never replaced glass before I was not sure what to expect. In fact they just replace the parts of your window that are failed - instead of replacing the whole window and frame. The only problem is that the new panes looks SO much nicer than the old ones, I am going to be forced to put some serious effort into getting our old windows sparkling again. They also replaced my sliding glass screen doors, the sliding door with bad rollers and cleaned up the tracks and got them all working well again. Prices were good and service was great.
Posted: 5/06/2010 • Link to this review
I had a broaken tempered glass window in my back door. I called Rem A D they had someone there the same day to measure and then had the window replaced sooner then they had told me. The service was great i am going to make sure to tell all my friends to use REM A D they are a great Co. to deal with
Posted: 4/12/2010 • Link to this review
AMAZING is the best word for Rem A D! I called Deb and was not only impressed with the customer service given to be but even more impressed with the customer service given to our client! Not only was the job done quickly but at the BEST price in Arizona. Mark was wonderful not only with his customer service as well but the quality of the install was fantastic. I will be working with them again and I encourage all remodeling companies to contact them as well if they are looking for a wonderful experience as well.
Posted: 1/15/2010 • Last edited: 5/01/2010 • Link to this review
I had a broken window and they gave me a hassle free quote over the phone. Also arranged to have someone come out and do the measure and they sent them same day. Mentioned that it would be 2-3 days to get the replacement glass and they were even quicker. VERY happy and would not hesitate to recommend them to everyone. A great value as well! A+
Posted: 12/10/2009 • Link to this review
Phone was answered did not have to leave a message showed up at my home on time clean neatly shaved clean clothes.Name on the shirt, and wonder of all wonders had the correct product, cleaned up I could not tell they had been there and Reasonably Priced. I am recommending this company to all my friends.
Posted: 10/08/2009 • Link to this review
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