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Last year, I experienced a mold event in my condominium that required a complete rebuild of my home. The biggest value that Remediation Group brought to the table is that they were savvy with the insurance claim process which was something that would be overwhelming to an ordinary consumer and they led the entire process from soup to nuts. Overall, I've been satisfied with the experience and would use them again if the need arises.
Area Atlanta, GA
Cost $15,000 - $19,999
Date March 2015
Posted: 7/18/2016 • Link to this review
Do not use this company. Our drama started in Nov 2015 and continues. Company and employees made promises they aren't keeping. Machines have been running in our home non stop since November for a simple one room remediation. Tarp is still on roof. No progress has been made on building or removing machines or mold other than plastic. First RG inspector promised communication w/insurance, pack out assistance, communication, schedule, list of to do. Haven't recvd any of it. I have had to call supervisors every week and get a promise that someone is showing up to do scheduled work and they have not shown up once when they said. Each supervisor (5 now) has given every excuse as to why they didn't follow through and they have passed it to everyone else. They have not communicated w/insurance as they have stipulated. We have had to talk w/insurance ourselves which is tricky when discussing mold. We are truly afraid of what the end and payout will be (if we ever get to it). Did I mention we are trying to sell our home long distance?! Truly, this company is an absolute nightmare.
Posted: 1/12/2016 • Link to this review
I found this company on Yelp a few months ago. Their website looked good but don't let them fool you. I had a water damage in my basement that I claimed my insurance in order to perform the repairs. They put their air scrubbers and let it work for more than 2 weeks, although insurance said it should not be more than 4 days.They DON'T follow insurance protocol AT ALL. Due to this action by Remediation Group and given the cap I had by the Insurance company I was not approved for other necessary repairs and was forced to pay these out of pocket. Then, Insurance Adjuster sent them a letter stating not to perform ANY work without company's approval. According to protocol after the work is complete Insurance company ONLY can do testing on a mold, but guess what... Remediation Group sent their guy to do testing and invoiced my insurance for about $2,000, when any company you contact the charge is around $400! Obviously my insurance rejected the claim, so Remediation demanded that I would pay out of pocket, which again, the job was not requested or ordered by any one. Once I refused to pay this outrageous amount they put a lien on my house. I recommend to run away form this company as fast as you can. I hope by posting this review, I can save someone from making a huge mistake.
Posted: 5/02/2015 • Link to this review
These guys have been great since I became the victom of water damage incurred in my condo. They have been able to be "full-service" from removal of dry wall, mold & carpet to the total reconstruction of my place. If you have any questions about this group, please call Geoff @ 404-488-7209 and I'd be more than happy to answer any questions that you may have. I back these guys 110%!
Posted: 12/03/2009 • Link to this review
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