Renaissance Limo is terrible, has horrible customer service and the driver was rude and didn't know where she was going. We got married on Sept. 13, the day of Hurricane Ike, and they sent a limo with a huge hole in the roof, where an emergency exit or skylight would be. Apparently, the door was gone so they (AND WHAT A JOKE THIS IS) covered it with a garbage bag, which clearly blew off. The driver refused to even call or offer an apology or discount and said, "we're ready to go whenever, we arrived on time." As we waited more than a half-hour for a limo bus without a hole in it. Then, as soon as we got on the bus, she demanded payment and had the audacity to say, "you know gratuity is not included." That docked her tip by $40. When she got on the wrong highway and drove 15 miles out of the way, she lost more money. Our wedding day was a wonderful day and the only dark spot was Renaissance Limos. I would not recommend them to anyone. The secretary passed the info onto the owner but he never called or emailed me to even apologize. Had he done that in the past three weeks, I would not be so angry. She kept insisting it was my responsibility to call him; once he knew he had an unhappy client, he should have been on the phone immediately. As for the stars given, they don't even deserve one star.
Posted: 10/03/2008 • Last edited: 1/26/2009 • Link to this review