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I sure wish I had seen the bad reviews here before I got tricked into hiring this fraud. To start, unlike he claims, he is not a member of NARI, BBB, or any other professional association that has standards. In fact he doesnt even have a licence to be a contractor in GA, he pulls permits only when necessary through someone else. Much like previous people who have written bad reviews I have experienced a similar outcome. He has taken compensation as a consultant and then also taken a deposit for service providers but then demanded more money well before he could have possibly spent the $17k I had already given him and when I decided to cut my losses he deposited a check that constituted a gross overpayment for the work that had been done. Now he has put me in financial straights knowingly and refuses to return the money. His bid was not itemized so he tries to trick you with the numbers if you dispute what is going on. He's now refusing to answer my messages, I wish he'd realize if he'd just pay me back he'd prevent so much legal trouble he's making for himself. Don't let his dorky dad demeanor fool you, I don't even think this guy has kids, I think he is a complete and total liar and a fraud. Be careful!!!
Home remodel, not including kitchen or baths
Area Atlanta, GA
Cost $30,000 - $99,999
Date January 2018
Posted: 2/16/2018 • Link to this review
The planning, the execution and the constant updates on our kitchen renovation far exceeded our very high expectations. No one could expect such amazingly fine workmanship and final product. The project manager was most respectful, industrious and competent; we couldn't have worked with a finer young man. We would be most anxious to have Renewal do more work for us when the opportunity arises and we constantly recommend Renewal to friends and neighbors. An excellent company, honest, upfront and professional.
Posted on GuildQuality: 1/18/2018
Everyone on our Renewal team was such a pleasure to work with! We are so pleased with the design, the work and the attention to detail in our new space. We will definitely talk to them first for any future projects.
Posted on GuildQuality: 12/10/2017
Project was poorly managed from the start; we had to check on a daily basis to see what was missed or incorrect then have it corrected, usually multiple times. Repeated complaints to the owners fell on deaf ears. They failed to properly protect the property and left a coat of dust on everything in the entire house - attic, living space and basement - which they ignored throughout the project and which we are still cleaning up. We ended up doing work ourselves just to get them off the job and they still ended up missing the schedule and paying liquidated damages. Overall a very unpleasant and disappointing experience given the PREMIUM we paid for the work.
Posted on GuildQuality: 2/05/2015
Renewal Design-Build did an outstanding job on our renovation. They were true professionals, and restored our broken trust in contractors. They handled every challenge and finished on time and on budget. Even more remarkable, a year later, they responded just as quickly to a minor warranty issue as they did when we were a paying client. We heartily and happily recommend them!!
Posted: 1/28/2015 • Link to this review
You buy the organic fruit to take care of you body, you buy the safest car to take care of your family... we chose Renewal with the same thinking in our home remodel. Renewal is the Volvo of the Home Remodeling Market. Their sleek home designs are followed up by their safe investment in their workmanship. When it comes to home grown, they design your concepts to fruition and help you embrace the elements on what your home can be. Jon, Mark, Brent, Heather, Courtney, and Kara want your Remodel to be a success because it is their livelihood. Did we have some bumps, sure, we are asking humans to interrupt a building built in the 50's, in 2 Snow storms, and one Monsoon. They did this, stayed not only on time, and on budget. I recommend Renewal to my neighbors. Our home is the grey one with the red door on their website.
Posted: 1/27/2015 • Link to this review
Our Project Manager called our banker directly, multiple times, was careless with timelines and commitments and, when we wrote to the owner to express our concerns, he suggested we go our separate ways, while admitting that they had failed. As compensation, they gave us "final plans" for the $6k we had paid them - but those "plans" consisted of photos from our Houzz library and line drawings - certainly nothing actionable. I will add that, had I not put a hold on the second retainer, I'm quite sure they would have cashed that check, too, without a second thought to the value delivered. In all, we wasted 6 months and a good amount of money on Renewal. I can only imagine how much their approach and attitude would have been had we actually started with them.
Posted: 1/24/2015 • Last edited: 3/10/2015 • Link to this review
First and foremost, we would like to apologize for not delivering the service you expected. Above all else, providing excellent customer service is our priority and unfortunately we failed to do so in this instance. We appreciate your feedback and will continue to work hard to thrill all of our past, present and future clients.
Working with a design/build firm is the obvious choice for couples like us who were at odds for years on how to make our house the home we wanted. Based on recommendations from friends and associates, we selected 2 firms to submit proposals. Hands down, Renewal Design Build was the best. Also, as we chose to live through the renovation and it involved gutting the central flow of our house, they worked well to minimize the impact it had on our day-to-day lives.
Posted on GuildQuality: 1/09/2015
Errors, delays, lack or transparency, messy paint job, several design failures that had to be redone. This cost was passed on to me or requested that I "split the cost". In the end, very dissatisfied with them. Would not recommend. S.H.A.
Posted on GuildQuality: 9/21/2014
Renewal Design Build (RDB) took the anxiety out of contracting work. They stayed on time, kept us informed, gave us progress notes, and were responsive to every concern and request. They went above and beyond our expectations.
Posted: 8/21/2014 • Last edited: 3/10/2015 • Link to this review
Renewal Design - Build is a great company with a well a thought out infrastructure which enables them to deliver custom results in a thoroughly professional manner. Their planning / design phase is followed up in a seamless fashion from their designers to their field managers via well put together project books and progress is measured with regular meetings. In addition, Renewal has put together a great team of subcontractors who routinely deliver the higher standards of quality necessary in the in-town market. Since 2009, we at Inman Park Marble and Granite have very much enjoyed our partnership with Renewal Design - Build.
Posted: 8/11/2014 • Last edited: 3/10/2015 • Link to this review
Many aspects of this project were done well, especially the major construction including carpentry and masonry. The overall, external appearance of the job is esthetically pleasing and we are making good use of the space. However, we were disappointed by how much we had to guide our designer, whose command of color and fixtures seemed limited. We were also unhappy with engineering aspects, which seemed to indicate lack of understanding how changing the roofline would affect water removal and a design that left water drainage terminal point at the top of a hill, creating erosion problems. Waterproofing and roofing subcontractors did work which required repeated repairs.
Posted on GuildQuality: 8/03/2014
Thank you so much for taking the time to share your feedback. I am sorry your experience was less than perfect. We pride ourselves on thrilling our clients and hate that we failed to do so in this instance.
We stand behind our reputation, and encourage anyone to read our consistent record of 5-star reviews over the past eight years on kudzu.com.
Renewal is fantastic; it's as simple as that. The customer service is through the roof. We did not worry about the work or unexpected costs or the timeline. The folks at Renewal kept us informed, asked questions, responded quickly, and generally made the whole process pleasant.
Posted on GuildQuality: 7/17/2014
RDB is truly turn key. I'm a busy single person that wanted a large project done on my house. I hired RDB to give my home a new front facade and the addition of a carport. Because the property is relatively small, the project involved getting zoning approval. RDB helped me get through the zoning regulation and even represented the project before the zoning board with the city. I had a dedicated project manager that was my main contact and handled everything professionally and quickly. The staff at RDB are warm, friendly, and interested in doing great work for their customers. I loved the design work that was done, and more than happy when the results matched the design. The quality of the work exceeded my expectation. I highly recommend RDB.
Posted on GuildQuality: 7/10/2014
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