We've used Bill Rhodes for more than a decade and plan to continue using them for another decade. :) We love their products, but lately...our cakes are very ... "thin". With an inch of frosting on the cakes, one would not suspect that the actual cake part was so thin, but...it is. One cake decor was not right when I went to pick it up. I asked for a re-do and they were happy to fix the problem. The cake turned out to be super cute (cutest one to date, to be sure), but when I cut into it, we only had HALF an inch of cake to eat (with a doog inch and a half of frosting!). Seriously...half an inch of cake. I think the cake decorator must have scraped the first cake clean to redecorate. She must have "really" scraped it. Our second cake was again decorated well, but we only had one inch of cake to eat...with another inch of frosting to go with it. :( The bakery apologized for the cakes. But...that was it. On another note, the staff is wonderful! WONDERUL! Their "quick eats" ...brownies...eclairs, etc. are still great.
Posted: 12/21/2011 • Link to this review
I recently placed my first order in a while from Rhodes bakery, for my daughters sweet sixteen party, ( they did both of my kids 1rst-6th cakes) she wanted something special that they didnt have a photo of, so we "customized ours" she was so happy to have the ability to do so, when we picked it up, It really exceeded our expectations!! My daughter was so proud of the cake she helped create, and her friends were blown away by the beautiful angel wings covering the cake, The cake itself was a yellow cake and very very moist and tasty!! I paid a little more than I might have for another bakery cake, but I was NOT disappointed, we had not one piece left!!
Posted: 11/11/2009 • Link to this review
I had great service from Rhodes. They were very friendly over the phone and answered all of my questions without sounding peeved (I had a lot). Then when I got to the store it was an even better experience. I have had their cakes before, but have never bought one myself until now. An awesome experience. Maybe because I am purple??? >>:) All-in-all a wonderful experience. I guess if you don't walk around with a chip on your shoulder you receive better customer service.
Posted: 9/09/2008 • Link to this review