Richards Heating & Air Conditioning Co. is a family owned and operated business with offices in Falls Church, Virginia and Rockville, Maryland. Since 1959 we have served homeowners in the Washington Metropolitan area providing professional services at a competitive price. We specialize in residential service and replacement work and are dedicated to complete customer satisfaction in every job we perform. Whether you need repair service, an air conditioner replacement or a complete new.. system you can count on Richards to provide you with fast, reliable and quality work.VIEW MORE »VIEW LESS »
They suck!!! Unprofessional, techs are unknowledgable, and bad customer service. We have used Richards for four years, and are NOT renewing our contract with them this year...Their people are terribly rude and we have had nothing but a line of bad techs! Last summer, I was eight and a half months pregnant when our A/C stopped working on a 90 degree day. They told us it would be FOUR days until they could fix it - never mind that they had JUST come out for our annual maintenance check and gave it a clean bill of health. Never Mind that we pay a preminum for those two visits a year to ensure our A/C does not break during a HOT summer day. Three nights in a hotel later, they fixed the A/C (which was actually something that the tech who had just come out for the maintenance broke). Fast forward to this summer. Maintenenace check was good. "No problems." Until we have to actually USE our A/C! Then it breaks. On a Friday. Again, four day wait this time (weekend), even with the premium package that we pay $400+ a year to get to the top of the list for services. Two days later they "fix it. It was a Tuesday afternoon. Broke again on Saturday. THEY WANTED TO CHARGE US $40.00 SINCE IT WAS A WEEKEND CALL! Not to mention that there were NO apologies or offers to find a tech that knew what he was doing!!! We paid. Got our unit fixed. Then quickly cancelled our services.
Posted: 2/04/2012 • Link to this review