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Went to them for over 10 years, but over the last couple years they've tanked. Too bad, really. For whatever reason they've lost their great mechanics are are now using guys that are completely inept. Replace steering lines... fittings leak. Suggest a brake job, brakes not needed. Almost everything over last couple years had to be redone (wasting my time having to keep bringing cars back in). The last straw was when they replaced my tires on my classic car and put one of the exclusive front wheels on the back and of course an exclusive back wheel on the front (wheels ride at a different distance from the hub, fronts closer in, rears set farther out). Yes, I definitely reminded them the wheels were exclusive front or back. This meant no alignment would ever work on the car until corrected. They couldn't figure out what they did and that issue ate my tires up in a couple short months while also making the car drive like crap. When a different mechanic finally figured out what Riverbend had done, Riverbend refused to take responsibility for this "stupid mistake" (words of my new mechanic). I'm out over a thousand dollars in tires, plus the cost of going to another alignment shop and the new mechanic who figured out the mistake. I offered what I thought was a completely reasonable fix. Don't give me cash, just give me a $600 credit toward future work and a new alignment (now wheels are correct). Refused to do anything. Too bad.
Posted: 9/11/2013 • Link to this review