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Not here! Do not go here! Your pet deserves better! So do you. We only thought we were clients after a surgery, shots, and followup.Proof is always in the way a caretaker shows concern when you need them. Total lack of concern and zero empathy. I hope their family members do not get this treatment or are turned down because someone is having a busy day. Find another vet that will actually care for your pet.
Posted: 7/27/2018 • Link to this review
Response from the ownera day ago
Dear Mr. Psareas;
We are sorry for the stress this has caused you and understand your concern for pet. In all things we do we strive to always act in the best interest of our patients first and balance that with those of our clients and our team.
As discussed with you at the consult on July, 12th your pet's condition is severe enough that we feel that referral to a specialist is the only and best option for him to be treated successfully.
Our choice not to see you on July 27th was based on this fact, and in addition that in choosing to attempt to treat your pet yourself and addressing our team members with profanity and threatening statements, we felt that we regrettably could not continue to act in your or your pet's best interest.
Again, we are sorry for the stress this has caused you.
Riverstone Animal Hospital
My pups have been patients and have also boarded at Riverstone for the past 4 years. They are always so excited to go there and practically drag me through the door to get in. The staff and doctors know them by name. I always feel like they are treated like family.
Posted: 10/12/2015 • Link to this review
We have been going to Riverstone Animal hospital for over 12 years now. What a fantastic facility filled with the best vets and staff around!! Dr. Greg and Dr. Simone always take the time to listen to our concerns and help us make the best decisions for our dog. Our fur baby just loves Dr. Greg and you can tell when he walks in the room that he loves our baby as well! I highly recommend Riverstone! The BEST out there!!!
Posted: 9/18/2015 • Link to this review
Our dog has stayed at Riverstone on several occasions for a week at a time. She is always happy and well taken care of. The staff always greets her as if she is their own. I feel safe leaving her here.
Posted: 9/17/2015 • Link to this review
Love, Love, Love these folks!! The care and attention from the entire staff is exceptional. They always handle us with great care. I know my babies are always in good hands! Ella, Mittens and myself send all our thanks to all of you!!!
Posted: 9/15/2015 • Link to this review
Thank you for your review! We love them as well and are so glad we have the opportunity to care for them.
Riverstone Animal Hospital is truly committed to excellence in pet care. The front desk staff is really friendly and the doctors are top notch. The boarding facilities are very nice as well. My only con is that Riverstone is very expensive! Largely due the excellent care they provide and the fact that they are on the cutting edge of veterinary medicine. So I suppose it's necessary, but if you are on a budget you may have to measure out how many times your pet is able to visit here. Otherwise excellent!
Posted: 9/09/2015 • Link to this review
Thank you for your review. We are glad that you enjoyed your visit with us. We strive for excellence in patient care as well as above and beyond client service. We want you to always feel well cared for and comfortable at our practice. We do offer a weekly community wellness clinic for healthy pets that only need vaccines updated. We also have a spay/neuter low cost program with the same high quality care we always provide. Both of these programs can help our clients and others in the community that are on a tight budget. We are glad to do our part to help in the community and help our clients. Thank you again for taking the time to write a review. Your feedback is very important to us!
First time we have boarded cats. The staff is pleasant, thorough, and caring. The daily photos were a nice touch. The cats did very well. We will be using Riverstone Animal Hospital again.
Posted: 1/08/2015 • Link to this review
We have been clients for 13+ years. They have cared for 2 cats and 2 dogs over that time. When it was time to say good-bye to our 13 year-old Labrador Retriever, the ENTIRE staff came into the room to support us. The love was overwhelming! They care for and board/bathe our now 16 month old Lab whom we got as a baby. Can't imagine going anywhere else!
Posted: 12/22/2014 • Link to this review
So many of our clients and patients become like family to us. Saying goodbye is so hard and we can only hope to ease that difficult time by being by your side when you need us. It is always so good to see our clients with new their new babies! We hope to be by your side for the next 13+ yrs for this one too!
My husband and I have boarded our baby Blue at Riverstone many times. He loves it there and the staff loves him. We never worry about him while in their care. We hook him up with a luxury run and play times; it is as though he is on vacation too!
Posted: 11/24/2014 • Last edited: 1/06/2015 • Link to this review
We are so glad he loves to stay with us! We love him too! Thank you for trusting us to care for your baby!
BEST place for pets! I have 2 dogs and 1 cat and they are like my children. Finding the best vet took alot of trips and money before I found this vet and since day one I have been completely impressed and happy! They are so welcoming and my pets love them! The staff is always so polite and on the ball! I love the follow up phone calls I get to check on my pets and knowing my pets are being loved and taken care of is so important to me! I would recommend this place to anyone looking for a relaxed, CLEAN, and friendly to try out!
Posted: 9/23/2014 • Link to this review
We took our sweet fur baby here for the first time when she became very ill. They took wonderful care of her and made sure that we understood all of our care options. We could tell that this wasn't just a job for all of the staff members, it was truly a passion.
Posted: 9/12/2014 • Link to this review
My pets have been clients at Riverstone for many years. Over the years, I have found the veterinarians and staff of Riverstone to be very professional, caring, and efficient in the treatment of my pets. I would highly recommend this veterinary practice. There have also been many good reviews of Riverstone on their Facebook page.
Posted: 7/07/2014 • Link to this review
Thank you for your review and recommendation of our hospital. We appreciate you taking time out of your day to share your comments and give us feedback. We look forward to continuing to serve you and care for your pets in the future. Anjanette Practice Manager
What can I say? Beautiful building, value is terrible, customer service was superficial and basically non-existent, and they addressed my pet's problem at a surface level, but never really looked at his particular case. And there were charges for everything.
Posted: 6/28/2014 • Link to this review
We are sorry you had a negative experience at our hospital. Our goal is to offer you and your pet superior client service and patient care. I would like to look into your situation and see where we can make improvements and address your concerns. If you call the hospital I can go over your invoice and charges with you. If your pet's problem has not resolved then we can come up with a plan for that as well. I hope you will give us a chance to turn your negative experience into a positive one. Anjanette Practice Manager
This vet clinic definitely does not deserve the 4 star rating that it has. The service at this vet is ridiculous along with long waiting times to only get a minute visit from the veterinarian and then get charged a house mortgage for a blood test! Employees are rude and need to make themselves more presentable. Will not return.
Posted: 6/21/2014 • Link to this review