We were accidently charged for a seventh month and after repeated unanswered emails I called the school to explain the mistake and to ask for a refund. The owner, Mr. Rosebrough once again never returned my many voicemails. After a month of trying to contact him weekly my husband stepped in to see if he could get this resolved. After a week of calling daily he finally got a hold of Mr Rosebrough only to have him state his was busy and would call back in 5 minutes. After waiting an hour we called back to be told he was unavailable. This has gone on for FIVE months now and we are no closer to getting our refund. The only time we ever happen to reach Mr. Rosebrough on the phone is when we block our number and are always given the same response that the check will be there the following day but this promise has been given four times and we still never receive a check. We still call daily and are repeatedly told that they are looking into the matter or were under the impression we were dealing with it ourselves (???) and never seems to know of any corporate number or email to the company that they work for.
Posted: 1/29/2013 • Link to this review