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Our home is in the flood/storm damaged Douglasville, GA. Ned, Jesse, and their crews were the most professional contractors that I have ever worked with. After several months of battling the insurance company, they took initiative and did exactly what they said they would do..my roof has all kinds of pitch and slopes and it is quite large and they were in and out in 24hrs. They did as many of the other folks have said..not a nail to be found, our place was spotless after they finished. They owned their own dumpster and truck so it was dropped and picked up immediately. Our roof was not set up properly by the original builder but RoofSmart corrected that as well when repairing storm damage. I would highly recommend this company..obviously taking the time to write this review is not a task given the service rendered. Nick Byers Douglasville, GA
Posted: 3/16/2010 • Link to this review
I called Roofsmart when we discovered a leaky roof had damaged the ceilings inside our home after our recent heavy rains. Ken Holcomb came over and inspected our home. He checked inside and went on the roof. He found the issues. He informed us we had a damaged roof. Wind and hail were the culprits. He advised we call our home insurance providers. They sent a claims agent who inspected our home and spoke with us and Ken. Sure enough, Ken was correct and we where covered. We were going to get a brand new 25 year guarenteed roof with installation and our damaged ceilings would be covered as well. All we had to do was pay our insurance deductible. The Roofsmart crew was there in days and we had a brand new roof. It was expertly installed and the roof and leak probelms are solved. The crew cleaned our property, removed all the old materials, and were respectful and courteous. Ken was there as the project was started and returmned to inspect the results with the crew chief. We were always informed as to the progress of the work. The job was completed on time and we could not be happier. If you ever have any issue with the roof in your home, Ken Holcombe and Roofsmart are the folks to call!!! Thanks Ken and thank you Roofsmart!!!
Posted: 3/12/2010 • Last edited: 3/14/2010 • Link to this review
I was very impressed from start to finish with the courtesy and professionalism of Ken Holcombe and the Roof Smart crew. They delivered a quality product on time and earned my trust. They are truly a cut above in the roofing business.
Posted: 3/12/2010 • Link to this review
From the first call ken Holcombe was professional, helpful and reliable. He communicated with our insurance and gave us a beautiful new roof within 3 days as promised! Smartroof staff worked on our steep roof and left our property clean every day. The staff were professional and everyone worked with such precision, I am amazed every time I look at our new roof. Thank you Ken and staff for the Great job you did. We highly recommend RoofSmart. Dana & Kameel Atlanta, GA
Posted: 3/10/2010 • Link to this review
We're happy to add ourselves to the growing listed of happy customers of Roofsmart. Ken guided us through the process of filing a claim with our insurance company due to what he believed to be wind damage. Our insurance adjuster's opinion was a little different but the end result is a brand new roof that we are proud of and confident that the leaks are a thing of the past. There was one minor issue as a result of the work but not only did Roofsmart respond quickly to resolve the issue they went one step further. For me that is the difference between a good company and a great company. I would recommend Roofsmart to anyone needing a new roof. The Webbs Roswell, GA 30075
Posted: 11/22/2009 • Link to this review
I was beginning to think that companies like RoofSmart didn't exist anymore! WOW! From the first contact with Jesse and his crew, my wife and I were very impressed with the professionalism and care they took with our home. We love our home and always wince somewhat when a new company comes to our house as we wonder if they will take good care of our home. RoofSmart exceeded our expectations. We couldn't find even one nail in our yard when they were done after installing 84 bundles of roofing shingles. The crew was very respectful of my wife and didn't leave a mess in the yard after lunch. I mention this because my neighbor also had a roof done before we met Jesse and their yard was a wreck for 3 days! I noticed that after the front was done that there was a definite difference in the color shade from box to box of shingles. I didn't think that was right and went inside to call RoofSmart about what I thought was going to be an issue since the shingles were already on. As the phone was ringing, I noticed that a delivery truck was backing in and unloading more shingles. Turns out Jesse noticed that his supplier had sent a mixed dye lot and he had already ordered the correct ones. His crew tore off the mis-colored shingles and installed the correct ones at no additional cost to us. Again-WOW! We highly recommend RoofSmart! Scott Arthur Canton
Posted: 11/10/2009 • Link to this review
We had our roof replaced in 2008 by another company. During the recent storms, it leaked. Mr. Fernandez was very professional and understood our needs. His knowledge of the needed repairs was exceptional. When we need our roof replaced in the future, we will call Roof Smart to handle the job.
Posted: 10/29/2009 • Link to this review
Quality from beginning to completion. Everyone involved was always on time and very professional. The cleanup man did an outstanding job. I only found 1 nail after cleanup and that one was under the dumpster. Outstanding cleanup. I built houses for 18 years in the 70's and 80's so I recognize quality when I see it. I will definitely recommend Roofsmart.
Posted: 10/28/2009 • Link to this review
Both myself and my wife wish to express our greatest thanks for the excellent roofing installation at our house. The entire crew demonstrated the highest level of professionalism. The planning and execution of the job was very evident from protecting the windows, siding, porch, shrubs, to the final cleanup and use of the roller magnet to pick up the fallen nails. The workmanship cannot be matched. Your crew demonstrated what dignity in craftsmanship is. Many many times dissatisfied customers are made. However, Roofsmart certainly has instilled to it's employees what customer focus is all about. I certainly will recommend that you call Jasper or John at Roofsmart!!! Barry Smith Woodstock, Ga
Posted: 10/19/2009 • Link to this review
I wanted to thank RoofSmart for doing an outstanding job of working on our roof. Everyone we spoke with from RoofSmart was knowledgeable and very professional. I was very impressed with the way RoofSmart employees went out of their way to provide us with the additional information we requested to help educated us, as homeowners, about the process to replacing our roof from the insurance claims to the construction of the roof itself. It was nice to see that customer service and satisfaction was a goal RoofSmart employees strived to achieve before, during, and after the roof was constructed. A lot of roofing companies are fly-by-night operations and can't be trusted to come back after you've made the final payment, but it's great to know that we can call on RoofSmart to come back since you are a local company. My fianc and I are very pleased with the look of our new roof and will gladly recommend you to any of our neighbors. Please feel free to share this letter with any future clients and use picture of our new roof as an example for anyone to see. Sincerely, Erik Gonzalez Alpharetta, GA -----------
Posted: 9/14/2009 • Last edited: 11/15/2009 • Link to this review
Regarding RoofSmart. Ken explained the possibility of hail damage and showed me pictures of hail and wind damage on my roof. Farm Bureau's inspector agreed with Ken and now I have a new roof and a few dollars to repair sheet rock and repainting. Had I not allowed him to help me, I would have missed the opportunity to get a new roof paid for by my insurance company. I would recommend RoofSmart without hesitation to anyone. Danny Ray Marietta, GA
Posted: 9/10/2009 • Last edited: 12/16/2009 • Link to this review
I have known some of the folks at RoofSmart for over 20 years. When my roof was damaged by hail, I was amazed at how easy the process was. I reported their findings to my insurance company and my roofer took care of all the details. After many remodeling projects, I am a little skeptical of contractors due to past mistakes, dishonesty and delays. This time, I was surprised. My new roof looks terrific and the yard was cleaned so well, it was hard to imagine they had even been here! I had a small problem and thought-"Now reality kicks in." It was corrected before the end of the day! These guys are great professionals with honesty and integrity to boot. I have no hesitation in recommending them to my friends. Sheila Mizelle Canton, GA 30115
Posted: 9/10/2009 • Last edited: 12/05/2009 • Link to this review