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Very disappointed. I monitored my pup off and on throughout the day for my whole vacation. Multiple times that I checked there was poop, pee and a mess all in his room. This is a pup that never poops in the house. He goes long periods of time without going out sometimes and never has he had an accident. They say they take them out 4 times per day but I cant believe this. I saw them take him out 2 times on video and he was back in within 3-5 mins. So for 6 days he was locked in a concrete room with really no exercise. When I arrived to pick him up the 2 ladies were in the back and didnt even know I was there. I could see my pup in his room from the lobby. He was barking, squeeling so loud that I wanted to walk in and just grab him. I could tell he was distressed. I immediately noticed the top of his nose was badly scratched, scabbed up and hair missing. I ask what happened and the lady acted like she had no idea what I was talking about. Then said.... Oh maybe he scratched it on the guard putting it under the door. Sometimes dogs do that but this is the only way we can ventilate the rooms. Then she said but I never saw blood. She tried to act nice and brush it off like it was no big deal. His nose had such a deep, thick scab that there had to be tons of blood. He smelled terrible and just looked unlike himself. He was in such a panic that he didnt even realize it was me and was just trying to run out when she got him. I feel very upset, disappointed and mad that this happened
Area Austell, GA
Cost Less than $250
Date June 2018
Posted: 6/20/2018 • Link to this review
Royal Pet Resort is the ONLY place that I will board and have groom my "fur baby"! Excellent customer service, friendly and professional staff, clean and tastefully decorated facility as well as a genuine love, care and concern for every pet that comes to visit! I highly recommend Royal Pet Resort!
Posted: 2/10/2015 • Link to this review
I would never consider taking my fur babies any where else for boarding or grooming the staff is very friendly and the groomers are wonderful can't say enough great things about the Royal Pet Resort
Posted: 2/08/2015 • Link to this review
I have been taking my dogs to The Royal Pet Resort in Hiram for years. They have wonderful groomers and an awesome boarding facility. It so clean and smells great. The boarding suites have tv ' s and a Web Cam so when I go on vacation I can feel good about where I'm leaving my dogs.
Posted: 2/08/2015 • Link to this review
Best place for your dog to be taken care of whether it be boarding or grooming! The staff takes loving care of my dogs and can check by camera when I'm away! My dogs love the place and look forward to going!
Posted: 2/05/2015 • Link to this review
Didn't have our reservations for large room for two large dogs. Tried to board both in regular size room with one bed for 5 day. Place was chaotic, dirty and unprofessionally ran. Was told we could leave if we didn't like what was available because the needed the room to house six other dogs. If you care about your pet, avoid this place.
Posted: 7/09/2013 • Last edited: 2/08/2015 • Link to this review
We pass this place everyday to work and thought we'd bring our recently rescued dorkie here. Our groomer, Nancy, talked to us about our dog and what we wanted. You can tell she's knowledgeable and cares by the way she handled our dog. They don't push services or products on you like the retail pet stores. Nancy did a great job, our dog was made-over! All for an unbelievable price of $30. We had a great experience and felt great we found a place like this. It's the little things that count that win me over like being greeted with a smile, friendly on the phone and in person, & taking time to explain things. We'll be back and we'll bring our other dog too. PROS: friendly on the phone and in person, clean, fun looking place for a dog, value, quality of service, locally owned CONS: none
Posted: 7/06/2010 • Link to this review
As newcomers to the area, we were very happy to find a boarding kennel near our home. We've taken our mixed lab, named Boxer, to the Royal Pet Resort twice, and both times have been extremely impressed with the cleanliness and roominess of the accommodations, as well as the friendly and caring staff. In my opinion, the only thing that would improve this facility would be if the rooms had outdoor runs attached. The kennel we used before we moved to Georgia had those and they were wonderful. We do plan to use Royal Pet Resort again and highly recommend them.
Posted: 1/02/2008 • Last edited: 2/17/2008 • Link to this review