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Runtal North America

3 star rating 1 Review

(978) 373-1666 Call

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187 Neck RdHaverhill, MA 01835

Reviews

  • Runtal North America - Haverhill, MA -  SDATAA

    Reviews: 22

    Frustrating Experience
    SDATAA (22 reviews)
    1/02/2014

    We bought an electric baseboard radiator from Runtal. It worked (but not well) for two weeks and died. When I called the company, my electrician spoke to the company's technical person, who seemed to want to find fault with us by asking our electrician more than once if there had been a power surge, which had not occurred. I ordered a new one and, at the company's suggestion, used the box from the new one to pack up the old one and send it back. These things are heavy, and it was very difficult for me to pack it up and send it back. I sent the unit back almost a month ago and I still have not received credit back on my Amex for the $768 charge. The company is "researching it." The new unit does work well, and it's the most attractive radiator I have seen. We could tell as soon as we hooked it up that it worked 100% better than the first one, so it was clear that the original was defective when they sent it to us. Hopefully, the new one will continue to work well. Overall, it's a good product if it works, but the process we have gone through has been time consuming and very annoying.

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