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Excellent experience! Took in the lid to our grille for help getting the handle securely attached... Not only did the employee meet me at the door and ask how he could help, but he fixed the handle for me free of charge! It only required a few new nuts/bolts. He asked if I needed anything else, and he was able to help me find supplies to resolve a ceiling fan issue at home. Friendly, knowledgeable, helpful, and fast! I believe the employee's name was Jason.
Area Buford, GA
Date April 2017
Posted: 4/23/2017 • Link to this review
Dropped off my weed wacker on Thursday for fix. got a call today that it was ready, tested it in the parking lot and still have same issue after they charged me $30 to replace the pull string and spring. will wait for their repair the second time. I will update a review on how that goes after it get it back.
Posted: 4/18/2015 • Link to this review
I walked in with an empty propane tank and before the door closed behind me, the customer service agent behind the desk was paging the department responsible for filling the tank for me. It sounds pretty silly, but the guy knew why I was there and didn't wait for me to ask. He was also very nice to my two young children. It was a very positive experience.
Posted: 1/19/2015 • Link to this review
I took a Honda walk behind mower in for service last year. They recommended replacing carb, which I approved. After three months and many calls, they eventually did the work. Only the mower problems didn't go away. I was using a borrowed mower, so didn't take it back until this spring. Same complaint (won't start, runs rough, stalls). They replaced spark plug and said it was fixed. Mower ran for 15 minutes before it stopped once I got it home. These people don't know what they're doing.
Posted: 5/19/2011 • Link to this review
I have taken my equipment to them for service and repair and twice they have either misquoted the amount of the repair by hundreds of dollars or repaired items I did not ask to be repaired without getting my ok. It's like taking your vehicle to a repair shop and them jacking up the price to rip you off!!!
Posted: 12/15/2010 • Last edited: 12/17/2010 • Link to this review
I have never been too impressed with the quality from this store especially in the Service Department on a mower I purchased there. I have brought it in twice for repair over the years, both times I have been pretty dissapointed. Turn around time for both occassions was close to 4 weeks. Each time something wasn't right when it came back. The first repair I lived with, the second repair is back in to be re-evaluated but they have already told me they are going to replace the same part "just to see if that helps". Service staff is VERY friendly, but that is all they really have going for them. Prices are OK, and the service department is less than par.
Posted: 8/19/2010 • Link to this review
We no longer buy power equipment elsewhere. I have a mower from there and another relative has two. Service has been outstanding and the prices have been reasonable. If you are in the store for small hardware items, you get service as if it were a major purchase. Repairs and parts are right there along with expert advice.
Posted: 7/28/2008 • Link to this review
07/27/08 - The general manager of the store sent me a very nice letter and refunded the entire cost of the repair. I am 100% satisfied. My lawnmower would not start. I took it to their store for repair, as I have in the past. The store charged me $80 to tell me my lawnmower works fine, but I needed to move the deck engagement lever out of the cutting position for it to start.
Posted: 7/13/2008 • Last edited: 7/27/2008 • Link to this review
Overall this is a pretty good operation. The staff is friendly and helpful. They hire teenagers who are respectful. The only real complaint I have is that I have brought chainsaw chains in there on numerous occasions only to bring their finished product out to a jobsite and find that it can't cut worth a flip. When I approached management about it, they acted like I didn't know what I was talking about and told me how hardwoods are going to be harder to cut than pines. I have been in tree service for 14 years and I realize this obvious statement, but the chains his company gave back to me could barely cut through the bark. I have spent over $100 over the years trying to give them the benefit of the doubt and each time have been disappointed.
Posted: 1/25/2008 • Last edited: 3/01/2008 • Link to this review
Obviously it is our intention to give great service and have all of our clients leave happy. We would love the opportunity to make you happy. Let us know if there is anything we can do. On another note, we know that this reply is extremely delayed, we recently have wrapped our arms around online advertising and are going over all old reviews. If you see this reply please feel free to come to Ace and ask for Scott. Thanks!