This is one of the most disorganized and ill run companies I have had the unfortunate opportunity of doing business with in over 15 years in this area. The Owner said he'd come out & estimate, which he did. He also wanted to do my deck which he was supposed to 'quote' separately. He agreed to come back and fix the siding /roof issue regardless, as it was a small job. The price was to be 25- higher if he did not do the deck work. While my mold problem continues to worsen, I have repeatedly called Becky (the owner's wife) and sent emails trying to schedule the repair for the siding/ roof. I have heard every excuse from bee stings to a bad back on why Chris could not get back out here to complete the small job he quoted. Today ONE MONTH LATER, Chris Spilman calls me and said "I'm not taking the job". He said if he didn't get the Deck Job, he wasn't taking the siding job. A job he'd already agreed to take a month ago. WHAT A JOKE!! BEWARE. THIS GUY IS A LIAR AND ONLY WILL TAKE YOUR REPAIR IF HE CAN SELL YOU SOMETHING ELSE THAT'S WAY OVERPRICED!
Posted: 7/25/2011 • Link to this review
We are NC licensed, insured and experienced general contractors with 27 years experience and thousands of satisfied customers...so it was inevitable we would eventually come across a customer who is less than satisfied-to say the least. I will not speak to the customers phone etiquette or any other trivial quirk or otherwise irrelevant opinions we may hold with regards to the customer, Cheryl Brucker of Cary, NC. I am dissappointed that she felt compelled to write such an in-depth story, filled with half-truths, as to her experience with Spilman, Inc. But, it does go to show that we communicated with her(i.e.-my trip to ER w/reaction to multiple Yellowjacket stings), and returned every single one of her almost daily calls/emails with regards to a problem she had on a property we did NOT work on. We feel there is nothing we can do, as I repeadedly told her, "We are not a mold remediation company"; & she should call someone with the proper credentials. Our quote was not negotiable & she chose not do the full scope of work. Unfortunate, but her decision.
Spilman, inc. did everything exactly as they promised, and on schedule too. We called, had an estimator @ our door the next day, and a new roof that same week-for the exact price quoted. Chris & Becky were informative, responsive and a pleasure to work with. We highly rec Spilman, Inc.
Posted: 3/01/2011 • Last edited: 3/09/2011 • Link to this review
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