Dr. Sackett refused to call me with my lab results after more than a month. My whole family was immediately terminated as patients during the holidays without proper notice, after 7 years as a patients, because I expressed my concerns regarding rude customer service in a written letter to Dr. Sacket, for the first time in 7 years of being a patient. He cited "disagreeing with office policy." Access to patient portal records was terminated immediately without notice leaving my family unable to retrieve necessary records and a fraudulent certified letter was backed dated 2 weeks leaving us without medical care. Receptionist Denise Penafiel is very rude and disrespectful. I'm in constant pain, have not received a diagnosis from results sent a month ago or been able to speak to Dr. Sackett, despite 2 phone calls and a written letter. I now have to wait an additional month to see a specialist to receive a diagnosis for a total of two months without care.
Posted: 1/05/2015 • Link to this review
I visited Dr. Sackett initially for strong abdominal pain. He took time to listen to me explain my symptoms and go over my family history. He never rushed me or rushed through the examination. When I returned for the follow-up to go over the lab results, he was again very caring and thorough. He took his time to explain the results and answer any of my questions. This is how every Doctors' visit should be. Highly recommended.
Posted: 4/11/2008 • Last edited: 6/08/2010 • Link to this review
Des Moines University College Of Osteopathic Medicine 2001