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BMW convertible driver side window smashed on Sunday. Called Safelite on Monday. Michael on Tuesday morning came to my house and in an hour was done. Works great. Cost $170. I had another quote from a BMW shop that wanted $480. Highly recommend!!!
Posted: 7/08/2009 • Link to this review
I called around 10 am, and by 2:30, my broken window was repaired perfectly. The technician was polite, professional, and skilled. When I came out to check on him, I found him on his hands and knees vacuuming shards of glass off my driveway. All of my expectations were exceeded.
Posted: 12/03/2008 • Link to this review
Overall I was pleased with my experience with Safelite. I loved the online scheduling system. Someone called to confirm my appointment and the technicians showed up on time. They worked fairly quickly and were polite and courteous. The price was amazing, especially considering the fact that they come to your home or workplace. The online estimate was the number one reason I chose Safelite. My friend who is an insurance adjuster told me that they recommend Safelite to all of their clients because their prices can't be beat. I do have one complaint. The person who installed my windshield did a good job technically with the installation (several months later it looks great, no leaking, etc.), but he left a big smear of something sticky like superglue on the inside of my windshield right in front of the driver's seat. It was really difficult to get off. He also left some kind of tape stuck on the right side of my windshield that we have not been able to remove. It is small and not very noticeable, but I wish he had done a more thorough job and left me with a clean piece of glass. I think they would have come back and fixed it, but I didn't have the time or inclination to schedule another appointment.
Posted: 9/06/2008 • Link to this review
I had a broken windshield and the area manager I spoke with was very sweet and helpful. She had arranged for a technician to come to MY house and replace the glass. It was done in no time and was a steal of a deal.
Posted: 8/14/2008 • Last edited: 8/21/2008 • Link to this review
Technician arrived within the scheduled time window. Went to work and completed my windshield replacement in less then an hour. Cleaned up afterhimself and was done. Price was very competative. I will us them again in the future.
Posted: 8/04/2008 • Last edited: 8/09/2008 • Link to this review
So this 17 year old kid comes on a Saturday to replace my passenger window. He blasts his music out of his van in my neighborhood, temporarily loses my car keys, messes up my door in such a way that you can't exit from the inside and was a general idiot. Then, I called on Monday to have someone come fix my door and we make an appointment for the following day. The following day's time comes and goes so I call to find that they can't find my reservation and the next available time is Thursday. Fantastic service with quality results..... not so much.
Posted: 3/18/2008 • Link to this review
I was satisfied with how the prompt the company was able to get my window replaced but I was not satisfied with how quickly it was done, The drivers side window now gets stuck in the down position and there is still glass in the track and the door panel is now poping off. They have tried contacting me but I am still waiting to have the problems fixed. Next time take your time to fix and there won't be a call back.
Posted: 1/16/2008 • Link to this review