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I used Sanalu cleaning services to clean my home before my tenant was moving in and I must say I was quite impressed. The ladies were on time, they worked fast and diligently and left my house looking spotless!! They left no stone unturned :-) I would recommend this company to anyone looking for great service for a great price.
Posted: 7/12/2011 • Link to this review
Initially there was an issue of miscommunication, however it was not due to the fault of anyone. The error was promptly corrected and professionally handled. I would without a doubt, recommend Sanalu Cleaning to anyone I know. They give wonderful customer service, take pride in their work and value their customers.
Posted: 2/28/2011 • Last edited: 3/03/2011 • Link to this review
ladies did a great job. crew was on time and ready to work. price was definitely worth it. they cleaned my house when i was moving out and left it spotless. very professional !!! :-)
Posted: 2/03/2011 • Link to this review
$200+ for late arrival & some areas untouched. When I called to request a reclean in those places I was told I was outside of the 24 hr limit.
Posted: 12/10/2010 • Link to this review
We do not know who Azie25 is, but if she will contact us, we would like to make this right for her somehow. (We only know that Azie25 is a female from the profile picture that she previously had posted.)
We are sincerely sorry that Azie25 was not pleased with our service. We take pride in doing great work. We guarantee every customer's satisfaction. If a customer is not satisfied with the work we've done, we'll either redo some or all of the job, or we'll refund some or all of the customer's payment. Since we don't know who Azie25 is or if she really is our customer, we do not know how long she waited before calling for a recleaning.
As to the specific complaint about the cleaners going late to the house, that may be true. To arrive at every customer's home precisely on time would require us to cut corners when cleaning some houses. Scheduling cleaning jobs is not something that we can do with exact precision. Too many factors are involved, and a cleaning job that we thought could be done in three hours could end up taking four hours. We will not leave until the job is done. Additionally, as you know, at certain times of day the traffic on Atlanta highways can come to a standstill. Our cleaners get stuck in those traffic jams just like everyone else. If we are going to be late, our responsibility is to call a customer and let him know that we are running late.
Regarding what this reviewer referred to as "ridiculously high prices," well our prices are what they are. Every customer knows how much he or she will have to pay before we do a job for them.
We cannot apologize for being a bit late or charging what we charge. However, we do apologize if we did not do a good enough job for this customer and wish that she would have given us a chance to make good on our promise of quality within a reasonable time period after the cleaning.
We hope that after you read our other reviews you will be confident that Sanalu Cleaning Service will do a great job for you, because we will!
Sanalu is AWESOME! I can't believe how sparkling clean and fresh my home was after their service. The two ladies who came over were so nice and did such a great job! I can't wait for them to come back for my next cleaning! I would absolutely refer anyone to Sanalu for a great cleaning experience.
Posted: 10/16/2010 • Link to this review
I've been using Sanalu for two months now, and they've done a great job of cleaning my home. They've been very thorough and consistent with their service. I recommend them without hesitation to anyone that needs cleaning services in this area.
Posted: 9/28/2010 • Link to this review
I just had my house deep cleaned by these guys and I am very satisfied with their service. Two ladies showed up on time and started cleaning. The owner stopped by before, during and after the cleaning to insure the quality of the cleaning. They were very friendly and cleaned everything as I have requested. I will definitely use this company again to clean my house.
Posted: 9/07/2010 • Link to this review
Just had the service started for my parents today in Lawrenceville. The two ladies did a perfect job. They were thorough, extremely friendly, and did much more than what was supposed to be included. We're thrilled that we picked this company. Good value, too.
Posted: 6/08/2010 • Link to this review
Sanalu Cleaning Service did an absolutely amazing job cleaning my house in Flowery Branch. The workers do an absolutely amazing job, and they never rush through. They leave my home absolutely spotless. Thank you Sanalu.
Posted: 6/07/2010 • Link to this review
Sanalu has come to clean my apartment in Sandy Springs several times. It is so nice to come home after they've cleaned. I notice they do little things that aren't even a required part of the service because they really care. They do a fantastic job each and every time.
Posted: 6/07/2010 • Link to this review
Have had these ladies coming every other week for about 6 mo. or so. They do an excellent job every time. They are very nice and very efficient. They come in and go to work and are finished before you know it. I recommended them to my daughter-in-law and she was very pleased also.
Posted: 5/17/2010 • Link to this review
I am a Single Mother with 2 children. I've enlisted the services of Sanalu Cleaning services for almost 2 years. I'm very pleased with their service and outstandng rates. If you need professional service and reasonable rates call Sanalu.
Posted: 12/08/2009 • Link to this review
I have employed Sanalu Cleaning Service for over a year, and they have done a great job. I priced several companies, and their prices are very fair for the quality they deliver. They always do a great job, and they maintain excellent communication with me, which is important because I am not home when they do their work. I love coming home after Sanalu has visited!
Posted: 12/04/2009 • Link to this review