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Displaying 61-75 of 85
Had been looking for a new cleaning service for my house. Found Sanalu on-line and gave them a call. They were very courteous and I setup an initial appt. While there was a minor communication issue, Sanalu's staff showed up and did an excellent job. I am working with them to setup a permanent cleaning schedule.
Posted: 3/25/2008 • Link to this review
Sanalu consistently works to adjust their schedule with mine. I rarely want routine visits and they are willing to stay in touch with me to plan a cleaning. Their work is consistently thorough and professional.
Posted: 3/21/2008 • Link to this review
I used to try to do everything, the job, the kids events and the house! One day I just decided I needed to make first things first and give up one piece of "everything" I had a friend refer me to Sanula and I called. They came and assessed what was important to me in cleaning and especially the things that I seemed to not be able to get to! Now I have them every other week! They are professional,thorough and respectful and the quality and peace of mind I can give to my family for that help is absolutely priceless. I can join in with my kids and not feel like I should be sweeping or dusting blinds..it has been a great thing for our family!
Posted: 3/18/2008 • Link to this review
I was hosting a baby shower at my home and had a lot to do to prepare. I found Sanalu and looked them up on Kudzu and saw they had great ratings. I called and got a reasonable quote, so I made an appointment. When they were almost done, one of the women asked "is the office included in the quote," which it was. She did not seem very happy, but cleaned it anyway. They used a regular duster to dust the fans and baseboards, which left dust floating in the air. After they left I noticed, although they dusted the baseboards, they did not vacuum where the baseboards meet the carpet. I had to go through the entire house and vacuum after they left. Not what I was expecting after I paid someone to clean. The bathroom floors and kitchen floor were also still dirty in the corners. Although the house was cleaner, they did not pay attention to details that would have made a difference.
Posted: 3/03/2008 • Last edited: 6/16/2008 • Link to this review
Even though no business can please every customer 100% of the time, a review such as this one still saddens and frustrates me. We don't know who this customer is, but we do know that we have no recent customer who was hosting a baby shower. We must assume that this person used our service in 2007, was unhappy with the service and sulked about it for a few months, and then posted this negative review.
We have a satisfaction guarantee. If you are not happy with any aspect of our service, call us within 24 hours and we'll take care of the problem. That's the official policy. My unofficial policy, though, is that I don't want ANY unhappy customers EVER. If the person who left this bad review for us had called me even two weeks later, I would have done anything possible to make her happy, all the way up to giving her a complete refund along with my apology.
Sanalu is wonderful. They are reliable, and do great work. They are a pleasure to work with, reasonably priced, and very thorough. I would definitely recommend them.
Posted: 2/12/2008 • Last edited: 1/26/2009 • Link to this review
We hired Sanalu Cleaning Service and could not be happier! They are very consistent, reliable and trustworthy! They do a very detailed cleaning everytime! Best cleaning company I have ever dealt with.
Posted: 2/07/2008 • Link to this review
I've used Sanalu for the last few months and have been very pleased. Monica is quick to return my phone calls and is wonderful to work with. She's even had her people come out the same day I called to schedule! I love that I can schedule them more or less often depending on my needs...and at a very reasonable price! The people who come to clean have been friendly and professional and they've done a super job. I'd recommend Sanalu to my best friend...as a matter of fact, I did!
Posted: 2/03/2008 • Link to this review
After many attempts to find a cleaning service that arrives on time, does the work correctly, and gives me great peace of mind, finally, I've found the cleaning service, Sanalu, that really does what they say they will. I can't tell you how wonderful it is to have them come to the house and clean everything, from kitchen floor to bathrooms and everything in between. PLUS, if I ask them to do something specific, they do! I had some schedule problems, but they worked with me, never telling me it was a problem because for them it really wasn't. They're here to help me and provide a great service. I would recommend them to anyone.
Posted: 2/01/2008 • Link to this review
We hired this company to clean our office from an ad in the phone book. I am so pleased with the service we have gotten. There was one time when I felt the cleaning crew did not do as good of a job as they should have. Dave was here working to correct the problem immediately. Not only that but he provided us with a complimentary cleaning. If you want GREAT service- look no further. As a business owner we have gone through lots of companies and I can say that Sanalu has given us the best service and fixed any deficiencies.
Posted: 1/22/2008 • Link to this review
I have been using Sanalu cleaning service for a year and a half now. They are very friendly and reliable, and easy to schedule dates with. I am always pleased with the results.
Posted: 1/21/2008 • Last edited: 1/31/2008 • Link to this review
I have to say that admire Sanalu's work. No other cleaning service in the area could match up to them! They made sure every single detail of my house was sparkling. Thank you Sanalu for making my home shine!
Posted: 11/23/2007 • Last edited: 1/02/2008 • Link to this review
Sanalu cleaning service has been cleaning my house for a few months now and I have never had a compliant. They have always been friendly and always make sure to say something sweet to my little girl in the morning. They go above and beyond in customer satisfaction. I would recommend them to anyone.
Posted: 11/12/2007 • Last edited: 1/02/2008 • Link to this review