Displaying 61-75 of 184
Wonderful company to work with. From initial estimate to the floors being completed, all of the crews/staff were great. The floors are exactly what we wanted and match our existing floors perfectly.
Posted: 11/18/2013 • Link to this review
Thank you for the excellent feedback. Your satisfaction is of great importance to us. Please call us when you are ready to start your next flooring project!
We have worked with George and his team for many years. We are repeat customers due to the professionalism, patience and dedication to doing the best job possible. We will continue to do business with Select for many years to come.
Posted: 11/07/2013 • Link to this review
Thank you! Your business is important to us and we look forward to working with you again.
My wife I and I decided to re-carpet our whole house. We visited five different carpet companies, Select Floors being the fourth. When we arrived at Select Floors, Donna showed us some of their carpet but realized we were looking for something different so she got George to talk with me. After listening to me about wanting a good quality carpet, with medium thickness, stain resistant, and durable, he then showed us the Tuftex carpet out of California. My wife and I loved it. On August 13, my wife and I decided to go with Select Floors and then called them to do the final measurements for the carpet. George and Allison showed up the next day, did the measurements and then gave us the final price. George said the carpet would be coming from California and should arrive within 10 days. The next day, Allison called that the California Plant did not have the carpet available until September, then called back again and said they had gotten the Plant to rush the order and ship it to Select Floors on the 27th August. On the 28th, Albert and his crew showed up that morning to install our new carpet, who did an outstanding job. This is the kind of service I look for from a contractor, they listened to what we were looking for, showed us a product nobody else had, when there was a problem with the Manufacture, they somehow got the issue resolved, and then sent out an expert crew of installers.
Posted: 9/13/2013 • Link to this review
Thank you for sharing your story. We appreciate the opportunity to earn your business and were thrilled to hear of your total satisfaction. Please let us know when we can help you with future flooring needs!
We have used Select Floors twice already for hardwood, tile and carpet. They always do a good job and George is great with giving you the best quote and honest opinion (as if it was his own house!). I agree with other reviewers who have said that George operates with "no pressure" sales pitch. He is thorough and professional. Donna in the office is also a joy to work with. We have had to follow up on small items after the work had been done and she has always been prompt, responsive and courteous! I've recommended Select Floors to other friends who have been equally satisfied. Hope to use them a 3rd time for my kitchen floor - next! thank you.
Posted: 9/12/2013 • Link to this review
Repeat customers are our favorite! We know "word of mouth" is the best form of advertising and we appreciate your recommending us to your friends. We work hard to earn your confidence and look forward to seeing you in the showroom soon to pick out kitchen tile. Thank you for the review.
We needed hardwood flooring in our upper level that would coordinate with existing flooring downstairs. George came to our home, pointed out a moisture problem with our existing floor and then helped us select a floor in our price range that would complement the existing floor. The installers were professional and courteous and gave us the opportunity to look over the floor and swap out boards if we didn't like the look. We did have a problem with our stairs which were stained to match the floors. The first effort was way too dark. However, after talking with George and letting him know we weren't happy, the stairs were sanded and re-stained within a week. We were very pleased with the results. I also enjoyed working with everyone at the office, especially Donna, who was our point person in all the arrangements!
Posted: 9/11/2013 • Link to this review
Thank you for sharing your Select Floor's story. Customer satisfaction is a priority for us and we appreciate the opportunity to complete the job to your total satisfaction. We look forward to working with you again!
Select Floors has been great to deal with and we love the results. The staff is personable, knowledgeable, and very helpful. The installers come when scheduled and do a great job. We have used them twice: for kitchen vinyl and for carpeting in the main part of the house. We will definitely use them again, when we carpet the bedrooms. We highly recommend Select Floors.
Posted: 9/04/2013 • Link to this review
Thank you for the excellent review. Your business is important to us and we look forward to working with you again!
Who knew that buying carpet for your home can be more painful than buying a car or a house if you select the WRONG carpet company. It's difficult to believe in this day and time that poor customer service is still alive and well. The total time from the initial meeting with George in our home to carpet installation was 48 LONG days from July 2nd to August 19th. We were told initially the carpet install date was July 29th, but may be delayed a week, which was fine. George then went on vacation. It was at that point, that communications initiated by Select Floors stopped. When we called on the 26th to confirm, then and only then did we learn it actually was now not expected until August 9th. On August 9th, since we had heard nothing, we called to find out if it was going to be installed that day. That's when we learned it was once again delayed until sometime the week of the 20th. If we hadn't called them to find out if our carpet was arriving on time, we would have never known that there was going to be yet another major delay. At this point, we have had to endure stepping over numerous boxes and furniture for over a month with no earthly idea of when we were getting our carpet. Talk about CRUEL and UNUSUAL punishment! We did eventually get our carpet installed. Installation was fine, we are very pleased with the carpet itself. Word of advice to you....choose another company!
Posted: 8/26/2013 • Link to this review
Once again, we apologize for your inconvenience.
In response to the reply below from Select Floors, we did not receive prompt phone calls or updates and have a complete log of every conversation that we had to initiate in order to obtain updates on our purchase. When our carpet was finally installed, the office manager called the next day and never even bothered to ask how the installation went or if we were satisfied with the carpet. All Select Floors wanted was their final payment, which they received. This kind of poor customer service that bordered on rudeness was not appreciated. We deserved better. The response below from Select Floors is the first and only apology we received for the sub-par service and was only made after we wrote a poor review. That says everything.
Posted: 8/23/2013 • Last edited: 8/24/2013 • Link to this review
Select Floors is extremely disappointed by your review. The carpet you selected was a very popular choice across the southeast and the manufacturer had production issues which caused a number of delays. Had you purchased this carpet elsewhere, you would have run into the same delay situation. Once you made your carpet selection, George advised you of a 3 week production delay and explained that this was only a "tentative" date. Understanding this situation, you chose to move forward and give Select Floors the customary 50% deposit. Select Floors either called and spoke with you or left a voicemail message each time we were advised of a delay. All phone messages we received from you were returned promptly. You also had the cell phone number of our office assistant to reach after hours and were given a 5% discount for your inconvenience. After we completed the installation, we collected the "balance due" as is customary. The production problem was frustrating for Select Floors, as it was out of our control. We worked hard with the manufacturer to get you your carpet as quickly as possible without compromising quality. We don't like to disappoint our customers and fully understand that word of mouth is our best form of advertising. Please accept our apology.
As an architectural designer I am familiar with representatives from most flooring manufacturers. When it came time to replace flooring in my home I discussed the options for both materials and installers. Select Floors was highly recommended by the flooring manufacturer I decided upon. Just to be sure, I googled for reviews and discovered all these great comments. They just completed installing both tile flooring and carpeting - each done by different teams specializing in their types of flooring. All the good things you find in these reviews is true. There was no hard sell - just knowledgeable recommendations, followed with quality installations by courteous crews... at a competitive price!
Posted: 6/08/2013 • Link to this review
We appreciate your business and excellent review. It was a pleasure to work with you and the Select Floors Team looks forward to working with you again.
George and his team installed around 1,000 sq ft of carpet in my home. They educated me completely on all of the options available, advised me, based on my situation and needs. Didn't apply any sales pressure. The install was very professional and the installers were all very friendly as were the office staff. I've recommended Select Floors to many friends since my install and they have all echoed this experience. Going local is important and these guys do it right and treat you right every step of the way. Thanks to George and his team.
Posted: 5/29/2013 • Link to this review
Thank you for the feedback. We work hard to be sure the customer is #1. We appreciate your sharing your experience with friends and family. Let us know when you are ready to start another flooring project!
Customer service is alive and well at Select Floors. I appreciate the extra time George spent with me in choosing tile and carpet for my home. The ladies in the office were most helpful as I changed my mind a few times and the installers(Marc and Ayman)did a fabulous job and were careful and courteous in my home. I would definitely use Select Floors again.
Posted: 5/20/2013 • Link to this review
It was a pleasure to work with you and we appreciate your excellent feedback. Customer satisfaction is important to us and we look forward to working with you again!
George, Donna and team were great to work with. We asked Select Floors to replace 4 carpeted rooms with hard wood and match it up to the existing wood floor. Once complete it is impossible to tell what is old and what is new wood. The crew gave me a schedule of the work and completed everything as promised. Great company to work with and the results are perfect.
Posted: 4/17/2013 • Link to this review
We appreciate the review...thank you! Customer satisfaction is important to us and we look forward to working with you again in the future. Enjoy your new hardwood floors!
We have used Select Floors on several jobs across the years and have always been pleased. Our most recent project was to put hardwood flooring in our family room. The pricing was very reasonable and the installers were fantastic! George and his team do an outstanding job throughout the entire process, we couldn't be happier and love our new floor.
Posted: 3/28/2013 • Link to this review
Thank you for the wonderful review. We appreciate it as customer satisfaction is very important to the Select Floors Team. Enjoy your new floors and we look forward to seeing you when you are ready to start your next flooring project!
George and his team outdid themselves on my carpet installation ! On time and friendly customer service thru out! If you need flooring, you need Select Floors! Could not recommend them any higher!
Posted: 3/07/2013 • Link to this review
We appreciate the excellent review. Your satisfaction is important to us and we are thrilled to have exceeded your expectations. We look forward to working with you again!
Select Floors works hard to provide dependable customer service, highly qualified installers, and high quality Atlanta hardwood floors to our customers. We have been in business over 15 years. In the last 10 years, we have served over 5,000 homeowners. At Select Floors, all our work and products are guaranteed. By offering turnkey service, you can rest assured that from the moment you walk into our showroom until the moment our installers leave your home, every aspect of the process is complete and just as you had expected it to be.
Select Floors offers a wide variety of products, including all major brands of carpet, tile, hardwood, laminate, cork and bamboo. We also carry whole line of green products, which have less impact on our environment and planet. For customers that are interested in finishing your Atlanta hardwood floors on site or just refinishing an existing.. floor, we would like to inform you that we have the dustless vacuum system.
The owners, operators, and estimators of Select Floors are former installers, so that gives us an advantage for troubleshooting an installation, and foreseeing potential problems prior to starting work. Our knowledge and know-how in the flooring business gives our customers the assurance that they will get a professional job done. See the difference-call us today!
We offer all types of floor covering, including:
* Solid Wood Floors
* Engineered Wood Floors
* Natural Stone
* We offer a whole line of green products, including carpets, that meet green label standards for less impact on the planet and environment.
Select Floors is fully licensed and insured. Schedule a free in-home consultation today! We are a Member of Direct Buy Atlanta.
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Fully licensed and insured. Member of Angies List. 6 year member and 5 star rating with Home Servies. 3 years in Select Service Directory. Reliable and verified resources at www.reliable-verified.com .
We offer a whole line of green products, including carpets, that meet green label standards for less impact on the planet and environment.