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John and Chad are the best. Quick when you need them, , do great work and are honest. Before I found them, I had another HVAC company come out. They said it would cost over $600 to fix my system and immediately tried selling me a whole brand new unit. I called Self HVAC and they fixed the problem for less than $75. That was two years ago and the unit is still working today. Whenever the heat or AC has gone out at a particularly bad time (doesn't it always?) like coldest day in winter or mid-August, they come out quickly. Usually same day or first thing the next day. Several times they walked me through some basic procedures over the phone for over 15 minutes and saved themselves the trip, and me the bill. Best around.
Posted: 7/31/2015 • Link to this review
Since I discovered John and Chad, I am absolutely spoiled by the service they offer. I can send them to my elder parents' house with confidence that honesty will be the policy and repairs done in a timely and correct manner. I cannot think of using anyone else. It's wonderful to have someone I can trust.
Posted: 11/18/2014 • Link to this review
John and Chad are trustworthy, professional and very responsive. I recently had a couple of different issues with my AC unit, prompting a couple of house calls. John kept me up to date on the progress and worked with me to find a convenient time to get the work done. Self Heating & Cooling's prices are very fair and highly competitive. I would recommend their service to all of my friends.
Posted: 8/02/2013 • Link to this review
John just checked out our heater and I can't speak highly enough of his response time and service! He responded to our request on the same day. Great to know there is help available when you need it. Thank you John. Austin Ledgerwood - Vinings
Posted: 3/06/2013 • Link to this review
We have several rental homes plus our home and have used Self Heating and Cooling exclusively since 2002. They are DEPENDABLE, knowledgeable and their prices are reasonable. If we have a problem on a weekend, just one call and they come out. No questions asked. Even if it is user error, they never make you feel stupid for calling them!! Everyone I have ever referred them to has thanked me!
Posted: 7/13/2012 • Link to this review
John Self came out last minute during this Atlanta heat wave to look at our AC unit. First impressions when met were spot on. Great rates, great service and great personality. Self is now our go to HVAC company. Thanks - David & Leah
Posted: 7/10/2012 • Link to this review
With temps in the 100's and my AC blowing warm air, I called Self Heating & Cooling hoping they could come out within the week. To my surprise, John scheduled a visit for the very next morning, arrived on time, and had the unit repaired and serviced in less than an hour! Very professional and reliable. I've already recommended Self Heating & Cooling to my family and friends!
Posted: 7/08/2012 • Link to this review
My air conditioner stopped working the night before temperatures were going to be in excess of 100 degrees. I called Self Heating and Cooling the next morning and John fit me into his schedule for that day, even though they were understandably very busy. He was very professional and was able to fix the problem and get my AC working immediately. This is an experienced, reputable company who I would definitely call again and would recommend to anyone.
Posted: 7/06/2012 • Link to this review
I have a new Air Coditioner and am so happy with it. I had 3 or 4 companies come to my condo and Chad was the only rep. to get back in touch with me. GREAT prices and the best service I have ever had. I will not use anyother Heating and Air company. Thanks again for everything. You go the extra mile!!! :) Julie M.
Posted: 6/29/2012 • Link to this review
The service person arrived on time, was courteous, professional, and took the time to explain what work would be done. The cost was competitive and my two A/C units are humming like brand new.
Posted: 6/14/2012 • Link to this review
You cannot and will not find any better service than John and Chad. I have been using them for years and no matter my dilemma or urgency with multiple properties, I know I can count on them to take care of it right away. They are dependable, trustworthy and professional. I would not use anyone else.
Posted: 5/24/2012 • Last edited: 8/26/2015 • Link to this review
I called another company after my A/C had been broken all weekend and they couldn't fit me in immediately, even though I'd been a loyal customer. Then I called Self, and they came out within 2 hours, gave me a heads up when they were coming, and fixed the problem quickly. Will definitely be using them again.
Posted: 5/07/2012 • Link to this review
I've had two complete HVAC units installed at my house, both done by the Self brothers. Aside from great pricing the service is absolutely top-shelf. When my most recent system died Chad Self did the initial service call. He tried to revive my compressor but it was 19 years old and needed to be replaced. They gave me a fair price and during the time between our agreed upon service and the installation they brought a spot cooler to keep the house comfortable. At every stage of the process they double checked and ensured that they'd be on time and deliver the services and products promised. Being a homeowner for 23 years it's hard to get a contractor to show up and take your money. Most are unreliable at best. Self HVAC is the model of efficiency and customer service. Hire these guys with the utmost confidence and break free of the large, impersonal, and overpriced HVAC companies.
Replaced full downstairs HVAC unit with Trane XR16 equipment
Area Marietta, GA
Cost $5,000 - $9,999
Date June 2017
Posted: 4/24/2012 • Last edited: 6/11/2018 • Link to this review
Needed to replace my outdoor unit a few months ago. Did my homework and called around. John and Chad are both fair, honest, and professional. Even had a minor hiccup with one of the outdoor lines during installation and they were able to fix the issue fairly. Would recommend this company to anyone.
Posted: 3/06/2012 • Link to this review
I've can't say enough good things about this business. Anytime I have had a problem they have arrived promptly, evaluated and fixed the problem. Reliable and honest!!! They are the personnel you can have working inside your home even if you are not at home. I really can't say enough good things about this business. I have recommended Self Heating and Cooling to friends who after using them feel the same way!
Posted: 2/12/2012 • Link to this review
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