Absolutely 5 star! Every contact I had with them was great! Wendy is so thorough and really wants to help you find the best place for your loved one. If I ever need to move my Dad again I would absolutely call her again. I highly recommend Senior Care Referral Specilists!!
Posted: 10/04/2015 • Link to this review
Excellent referral. I could not have been more satisfied. The care at Paradise Home was absolutely wonderful. The owner and staff were very thoughtful. My mom was always kept clean. Her clothes were clean. Home was clean, Home was tastefully furnished and decorated. Food was excellent and caregivers were the best! Thanks so much!
Posted: 9/21/2015 • Link to this review
Boy, it has been long while since I've used your service. When I did call asking about board and cares I was given several names of places in my area. I'm sorry I don't remember the name of the gentleman who helped me. He was very helpful with input on a couple of the places on the list. He was also good at follow up calling me at least 3 times after our initial contact. We did end up choosing one of the referrals for my mother's care, Angel Care, Fontana. She has been there 15 months now. We are very happy with the care.
Posted: 9/08/2015 • Link to this review
The needs were met in all aspects. Pricing was within the parameters I had requested and I didn't have to waste time visiting facilities that did not meet our requirements. Very importantly, my contact information was not given out to spammers who would have flooded me with non specific solicitations.
Posted: 6/18/2015 • Link to this review
Donna Janzen was an amazing referral specialist! Over the course of several months, I went thru about 3 rounds of 5-10 retirement communities each, searching for a place for my grandmother. I lost count after I looked at over 25 homes. It was a particularly challenging search because over time my grandmother's needs kept changing. Donna continually revised her search after each needs changed completely undaunted. Not only that but she provided emotional support through phone calls and emails during the hardest time in my life. Being the only relative to deal with a grandmother with severe dementia who adamantly refuses to leave her home was an extremely difficult task, to say the least. Donna's support during this time was invaluable to me. My grandmother is now at one of the last places I toured. It is only for memory care, has beautiful murals of San Diego, lots of skylights and the residents seem to be really happy there. We finally found our match.
Posted: 6/15/2015 • Link to this review
I have spent a little time this morning getting to know what assisted living, nursing homes and micro communities are. It's very interesting... and I now know and have a better understanding of what options are out there. I do believe you assessed our conversation very well and understand the fit for my dad....thank you for listening.
Posted: 5/15/2015 • Link to this review
I could not be more pleased with the work that your company did for us. I'm already telling my friends and family how wonderful it was to have such prompt and caring attention to our needs. Your consultant was on the phone to my wife within an hour of the home care agency's referral to you. By the next morning, she had the ideal residential care facility located and an appointment set for that same day. Wow! How many businesses can claim such a response time? The care setting has everything I was hoping to find and the owner has been wonderful at every step of the way. My mother keeps telling me how good the food is and how kind the staff is. Attention to her every need is outstanding, including daily care for her two cats. I have seen a dramatic improvement in my mother's health in just a week, now that she is getting regular meals and medical attention. All that and only 10 minutes from my home. Who could ask for more? I also appreciate the follow ups (email, phone and letter) to make sure everything went as planned. You can count on me to offer my recommendation to anyone who would like to hear from a satisfied customer.
Posted: 5/10/2015 • Link to this review
Thank you for all your patience, effort, and assistance in helping us find a place for Greg. We talked with him today and he said he is doing much better than he was in Ridgecrest. He likes having a room of his own, gets along with the people there, and even plays Bingo! He still wants to drive and go hiking but he also realizes that he's going to be living there for a long time and can't afford anywhere else. So he is being more realistic but still wants to do things that he did in the past. But time will be the ultimate test. Bill and I are both grateful for your persistence in helping us surmount what seemed like insurmountable odds. We are so happy that Greg is in a better place and happier. Thanks so much.
Posted: 4/30/2015 • Link to this review
You and your organization are fabulous. Your team deals with families in their darkest times and react with caring and compassion. From our initial meeting in the hospital to the continued follow-up, there is absolutely nothing else you could have done to help us. Please extend our families thanks to you and your organization, they were truly irreplaceable.
Posted: 4/20/2015 • Link to this review
I want to thank you so much for your help in finding a care home for my aunt. You did a wonderful job, giving us exceptional choices to select from that really met her needs, and that saved us so much time from searching by ourselves. We could never have done it without your help. You made what could have been very difficult a pleasant experience. Thank you!
Posted: 4/07/2015 • Link to this review
I just wanted to take this opportunity to express my gratitude to you for all your wonderful help with getting my mom settled in a new home. You were my angel when I was at a loss. I received very sudden word that my mom had to move, and you miraculously appeared. You were so helpful in finding out what might be the best fit for my mom, and you offered me options I never knew were available. Within 3 days my mom had her new placement, thanks to you. Your kindness and understanding during this stressful time was so calming to me, and you made the process go so smoothly. I am moving mom into her new home tomorrow, and I feel so at peace with this decision; this would not be the case without you. Thank you for all your genuine caring and knowledgeable help.
Posted: 3/31/2015 • Link to this review
you were absolutely terrific in helping me find a place for dad. I spent dozens of hours trying to find a place for him, figure out the MediCal and a half dozen other things. Two thoughts stick out in my mind. First I can't believe how unhelpful a dozen or more "experts" were. They sent me down rabbit trails, gave me wrong numbers and flat-out misinformation. I spent two half days at the county and no one told me about the Medical being unavailable for assisted living. Grrrrrrr - Second thought; you were a God-send. Personal, professional and proactive are the words I'd use to describe how you carried yourself. I wish I'd met you first, it would have saved me a huge amount of time, frustration and thousands of dollars because I would have avoided a costly extra move. Thank you!
Posted: 3/17/2015 • Link to this review
You helped me a lot by understanding my thoughts and needs, quickly recommending places you were familiar with, and saying when you did not know about a property. You offered to help schedule and answer any questions, then followed up with me as I toured each property, and provided the feedback to those I passed on. That all saved me a lot of time and effort - I would gladly use you again and recommend you to others. Thanks again , and I'm so glad serendipity enabled us to meet face to face unexpectedly!
Posted: 3/10/2015 • Link to this review