The nightmare began when the case manager visited with my family. He missed two crucial deadlines with submitting the obituary. He had advised us both times the obituary was in and in fact it was not. This company has no integrity. The case manager didn't even know his own product line referring to the caskets. He sold us one which needed corners and his cover-up on this was to just add enhancements for this casket. In fact the casket had to have corners. They only presented one line of caskets which is not conducive to serve every ones needs. Serenicare didn't help us at all with the huge and unforgiveable mistake that they made. The solution to the mistake was to make a phone tree....how in the world would you be able to contact seventy years of friends in one night!!!!! When a problem does arise you will quickly be informed they are visiting with other families...it is a business to them the owners made that very clear!!!! Remember, before using them think of your loved ones.
Posted: 12/31/2011 • Link to this review