I picked Dr Serrano because I remembered his office was a PBS Kids sponsor. I figured any doctor that supported PBSK was my kind of doctor. Everyone I've met at the office has been very pleasant and helpful. They explain procedures in a way that's both informative and social - I feel more like I'm talking with friends than doing business. I'm an adult who needs Difficulty 4 orthodontic treatment for a congenital issue - while the facility is more used to dealing with kids and teens for this kind of treatment, I never feel out of place or like they're talking down to me. I really do feel like I'm getting my money's worth at S and K -- which is saying something when you consider how costly orthodontic procedures like this are. In addition to the great staff their facility is top-notch: Clean, modern, nicely appointed. There are flatscreen tvs in the treatment areas fixed high up so the patient can watch while they're worked on. The waiting area is comfortable and they often have a free snack to take home after treatment. Payment options are flexible and they're willing to work with you to set up a schedule that's affordable and budget-conscious. I highly recommend them.
Posted: 8/04/2010 • Link to this review