This has been a very trying experience with Servpro of Lake Elsinore regarding the Fire Storm of 2007! Their employees were not professional and very careless causing damage to several areas in our home. They did not do all of the work that was listed on our insurance company's Statement of Loss and expected to be paid per the Statement of Loss and not for the actual work completed nor pay for the damage they caused. Henry Vegtar called our home to talk with one his employees to hurry them along to go to their next job and at that time was made aware of the damage and all the work was not done. We never received an invoice from Servpro, I called our insurance company regarding that I did not want to hold the full amount from the Insurance Statement of Loss and was willing to pay Servpro only the amount for the work that actually was completed, and they said Servpro should have sent us an invoice. The Insurance claim is for work completed. The fist time I ever heard from Servpro with any concern for the work that was not completed was when they received the check for only the work that was completed. Henry Vegter called screaming at me and sent threating letters. I have been talking with our insurance company on several occasions regarding this and they said that Henry Vegter did not have the right to treat us this way and they would handle this. During all this Servpro was aware that my husband was very ill and had been having strokes and was in and out of the hospital.
Posted: 4/30/2008 • Link to this review