DO NOT GO TO SHAMPOOCH! Took my two dogs to get groomed and they gave me back the wrong dog. WHAT A NIGHTMARE for both myself and the other dog owner. They have no emergency phone number for after hours, no way of contacting them except to leave numerous messages that would not get answered until 2 days later (Closed Sundays/Mondays) I left numerous phone messages as well as a message on their Shampooch Facebook. Worst yet when I finally contacted the owner of Shampooch, Kathy Vail, she first admitted she was the owner and then hung up on me. Then when I called back she denied she was the Owner of Shampooch and hung up on me a 2nd time. I called a 3rd time getting voice mail in which I left a message explaining my panic situation and she never called me back. One of her groomers did hours later to arrange to get our dogs back. I was even madder when I learned that the owner didn't want to deal with it until the next day. OMG - Unbelievable. The other dog owner was in a panic as well and went to great length to get their dog back even called the police for help! DO NOT BRING YOUR DOG TO SHAMPOOCH - scary and horrible experience!! More so with the way the Owner of Shampooch handled this scary situation! Our pets are family and like children to us - there was no concern from the Owner of Shampooch!!!
Posted: 8/06/2012 • Link to this review
Alright, we love the name here! It is a great location with friendly help. We all tend to let our pets go without professional grooming but remember how important it is. Done professionally, happy teeth, happy scent, clean dog, happy owner!
Posted: 10/25/2006 • Last edited: 1/02/2008 • Link to this review