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Although the owner of this facility provides great childcare, her business practices are very inconsistent! Our initial agreement in terms of hours was 7:00 am - 6:30 pm. She said her first shift of operation was from 7:00 am - 6: 30 pm and the second shift was from 7:00 pm - midnight. Initially she kept saying she would work with me in terms of my hours as I commute from downtown with heavy traffic. About a week and half later she abruptly changed her opening hours to 7:20 am and decided to charge me extra fees for picking my child up after 6:30 pm. So from 6:30 - 7:00 pm - I was charged an extra $25.00 per week for extended care above the regular tuition rate. She initially quoted me a fee of $15.00 for the extra half hour. Her extended care agreement was very unclear and I even had to point out the missing end time hours. Additionally, when I gave her proper notice in accordance with her withdrawal policy that I had found another provider that was willing to work with my hours - she abruptly asked me if I wanted to terminate the agreement and she would refund my payment. She was also aware 3 weeks in advance that my child would be getting her routine vaccines and said it was okay to bring her in following her appointment. The night before the appointment she informed that her consultant told her an infant could not return to the center until 24 hrs following routine vaccines.
Posted: 2/10/2011 • Link to this review