Shively Animal Clinic & Hospital serves cats, dogs, exotics, avian and pocket pets. It offers 24-hour emergency services, including euthanasia, pet cremation, grooming, nutritional counseling, laboratory services, vaccinations, routine examinations, and general and orthopedic surgeries in Kentucky. In addition, the hospital provides tips on the care of dogs and cats.
A once caring and compassionate place for pets and their owners has turned into a nickel and dime hustle that reflects "subsidized healthcare" for animals. Your relationship with your vet should be a joint vested interest in providing care for your animals. Today, Dr. Mary Jane and the staff of Shively Animal Clinic lost my respect; not only as veterinarians--for undermining my intelligence to care for my animal, but as an amiable establishment for their rude dissension. Denied an over the counter dressing for my dog, and scolded about the seriousness of applying it, I was pressured to bring my furry friend in (after hours) to be examined. After I refused, explaining it was nothing serious -- a cut that needed looking after; most likely a scrape from a sticker bush on our property...I was denied a product that I could purchase myself online. "We don't want to be responsible if the dressing isn't put on correctly." Uh, ok, let me get this straight... You won't sell me a glorified ace bandage, but you will sell me a product that has an MSDS on file with the federal government; i.e. Frontline and HeartGaurd. After their neglect of customer service (2 personnel and one supervisor later) and over-inflating the "seriousness" of dressing my dog's wound myself, my husband and I have made the decision to remove our pets from their care and build a new relationship with a more helpful practice that advocates an owners proactive role in the health of their pets.
Posted: 9/21/2009 • Link to this review
I think the problem Shively has is it's TOO popular. They refuse to take appointments, and there have been two occasions where we sat in the waiting area for three hours or more - in some cases, watching new walk-ins come in and get served long before we ever did. The worst was an occasion where we came in at 2:30 pm and had to walk out the door at 6:30 pm, without having our dog seen. However, I will state that when we DO get service, it's been excellent, caring and compassionate. They treated both of our pugs very well, and are informative and thorough.
Posted: 11/15/2007 • Last edited: 1/02/2008 • Link to this review