This business (if you want to call it that) has horrible customer service and shoddy worksmanship. My custom made ring had 2 out of 3 settings fall out in less than 8 months of me wearing it. The first time, they made me pay to repair it (happened 4 months into owning the ring) and told me it wouldn't break again; they said that the laser that was used to weld it together must not have been at the correct heat - that's my fault...how?! Why was I charged for their mistake??? They were also supposed to resize the ring and do an appraisal at the same time. They forgot to resize it and put the wrong name and spelling on the appraisal, despite me writing out clearly how to spell our names. 4 months later, the other setting fell out. They repaired it for free...and it looks HORRIBLE!!!! You can see all of the sautering work and the white gold is even black in some places! Disgusting! The woman was also a complete witch to us when we tried to complain about our displeasure with the entire experience. I hope no one else has to suffer through such an experience...and I would start by never going to Showcase Jewelry!
Posted: 9/23/2011 • Link to this review