Recently purchased a 2008 Aston Martin V8 Vantage and can say that the experience has not been a good one. I flew in from Vermont to look at two cars. I was picked up at the airport by a great guy, Tony, and after the short time with him I was expecting a great buying experience. Boy was I wrong! Both of the cars that I came to look at were not prepped as the inside of the windows were so dirty that you could write your name with your finger. One of the cars had a vibration at highway speed and Sill-Terhar said that it would go away after a couple hundred miles on the highway..... Needless to say they re-balanced the tires. After purchasing the car and driving away the tire warning light came on. We returned to the dealer and they spent an hour working on the car to get the light to go off. The bad news was that the light came on the next day when driving down the highway. After driving 800 highway miles we were on the outskirts of St. Louis and the clutch went. When we contacted Sill-Terhar to see if they could help us out in any way they said NO. Talked to several car dealers and they all said that with only two days having passed and straight forward driving on the highway they would have found someway of helping with the repair expense. Everyone is very shocked with how this went down. If I had heard about Sill-Terhar's poor customer service, I would never have purchased a car from them.
Posted: 10/04/2011 • Link to this review
First I want to apologize for the clutch failure on the 2008 Aston Martin Vantage refered to in the review dated 10/04/2011. Sill TerHar takes great pride in selling high quality pre owned Aston Martins.
In response to the concerns we would like to clarify the information for consumer review.
First the slight vibration and tire light were corrected completely prior the vehicle leaving Denver to the customers satisfaction.
Second the car was inspected by an Aston Martin fully certified tech to Aston Martins certification standards. The car was sold by Sill-TerHar new and serviced by our dealership, the prior customer had no clutch concerns during their 15,000 miles of ownership. The customer who purchased the car drove the vehicle 2 times prior to purchase and had no concerns with the clutch performance.
The customer was offered a Aston Martin warranty that he turned down in writing and bought the car "as is". Legal documents were signed as such.
Pre-owned cars are less expensive due to wear and tear and customer risk that things might break, warranties are offered to help customer defer some of the risk. The customer made a value decision when buying a pre-owned vehicle and another decision when purchasing a warrany.
The Aston is a performance car and many things can happen in 800 miles. Highly tuned race cars break clutches every weekend on race tracks around the world. These vehicles have very high degree of preparation and professional drivers and clutches brake in less than 800 miles on high performance cars due to many variables.
Again we are sorry this happened and wish the customer many happy miles of future driving!
President Sill-TerHar Motors Inc.