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Great service at Simple Floors MallofGa. Lidia helped me select the best fit for my home. It is beautiful. We selected the Strand Woven Bamboo. The sq. ft estimate was spot on. We had 49 boxes of wood and used every bit. Nothing but a couple of pieces left over. My wife Linda and I live in the area and could not be more pleased with Lidia and George at Simple Floors.
Posted: 1/31/2014 • Link to this review
We shopped the Simple Floors Store at the Mall of GA. The staff there was courteous and helpful. They listened to what we were looking for and helped us pick the perfect floor for our home. Their installers were on time and professional. We shopped other places but the quality and price didn't compare. We couldn't be happier. I would recommend this company to anyone.
Posted: 7/08/2012 • Link to this review
this company has bad reputation in Atlanta metro area. The only thing they want is your money. Never come back to fix any problem, always takes forever for the warranties. They never paid the installers that work in my house. DO NOT RECOMMEND, STAY AWAY!!!!! They offer you a financial plane, and they want to RIP YOU OFF!
Posted: 10/13/2011 • Last edited: 7/05/2012 • Link to this review
From the moment we walked in the door until the last moment the workers finished the job, we were very pleased with everything about Simple Floors. The owner was very knowledgeable of products and very pleasant to work with. She was very willing to answer any questions. The workers were very skilled, efficient and diligent. The only negative was the molding did not match, but they were able to find us the right one within the same day. The wood is of excellent quality, and it really was a great deal. It has truly made a difference in the look of our house. I would recommend them to everyone.
Posted: 6/10/2010 • Last edited: 7/05/2012 • Link to this review
I bought 740SF of floor and T-mold(transition) from Simple floor, the Hamilton Mill Store. However the T-mold (transition) had to be order separately since "they" said it was specially made by a different company. The t-mold didn't arrive to my house on the day it was promised it was going to be available so my contractor had to come back and work on my floor with out the t-mold since it was already in his schedule. So I had to pay him an extra $100 to come back to my house to install the t-mold. The t-mold came a week later, but it was not anything like my floor. It was by NO means custom made, all they did was they took a piece of wood and painted it a brown glossy finish paint. Mind you, I paid $136 for it. I sent long email with pictures of the tmold and my floor to show them the difference and asked them to credit me the $100 I am paying my contractor for coming back to my house to install the floor. The manager of the store promised I would get credit for the $100 within a week. It has been a month and I haven't seen that money. I have sent them 2 follow up emails and nothing has been done. This company has no regard for their customers; they are not on time on their delivery and they are dishonest. My only advice is STAY AWAY FROM THESE PEOPLE!
Posted: 5/13/2010 • Last edited: 7/05/2012 • Link to this review
I have got to say this is the worst company I have ever dealt with. I paid 25.00 to have my house measured. Shannon forgot and has yet to refund my money. I have called customer service and was assured it would be in my account by Monday. Wait for it....
Posted: 3/04/2010 • Last edited: 7/05/2012 • Link to this review
I wish there were an option of NO STAR because Simplefloors in San Diego doesn't deserve any stars. I spent over 10k on material but I have been lied to numerous times when I came back to check on the price they sold the stuff to me. On three occasions when I questioned why the price sold to me was higher than the price tag being displayed, they ripped the price tag and put up a higher price and told me it was mis-labeled. I got hold of their national sales manager (Rick Wells) and this guy told me the lower price must be on clearance, even after I showed him a webpage printout showing that it was NOT a clearance item!!! In a word, those are a bunch of liars. Never buy from them again!
Posted: 1/21/2010 • Last edited: 7/05/2012 • Link to this review
I purchased laminate flooring and hired my own installers. There was a miscommunication that caused my materials from being delivered as promised. The error cost me hundreds of dollars because I had to make things right with the contractors. The management at Simple Floors were fine with having me take a loss because of their mistake. This company has no concept of what good customer service is, and I would highly recommend against doing business here.
Posted: 9/04/2009 • Last edited: 7/05/2012 • Link to this review