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I called Skeets Housekeeping on last Tuesday (8/14) to set up an appointment for a free price quote to take place on this past Sunday (8/19) at 4 pm. I specifically asked if Sundays were a good day and the lady informed me that they worked around their client's schedules and that it would be fine. She asked me to call her should anything change, otherwise someone would be there on Sunday. Well, Sunday 4 pm comes and goes, and I don't hear a word from a representative of Skeet's. I was thoroughly disappointed as I had left a lunch early just to get home before 4 pm. I didn't receive a phone call on Monday and decided to give them a call. When I talked to another woman, she apologized and asked if I wanted to reschedule. That was it! When I told her no, she didn't bother to try to keep my business. She just said OK as if she could care less that I had been let down and didn't try to do anything to make the situation better. I only wished that I would have stopped here at Kudzu first to have read what these other people went through...
Posted: 8/21/2007 • Last edited: 1/02/2008 • Link to this review
I scheduled an appointment to have my house cleaned 10 days agao. I called the day before to confirm the time. I prepared my house for them to clean and waited, and waited and waited and waited. I called three times with no return call. I have since cleaned my house from top to bottom and have not heard from them. All my other chores did not get done today. Wish I read the other review before I set this up!
Posted: 8/11/2007 • Last edited: 1/02/2008 • Link to this review
They set up two different dates and times to come out and they did not make it either time. The first time after they would have been one hour late I called and they said it was their error and to take $10 off for the rescheduled visit. The second time the lady called us an hour after our appt. was scheduled as she was lost. We helped her with directions and we never heard from her or anyone from the company after that and nobody ever showed up. Very poor customer service.
Posted: 7/03/2007 • Last edited: 1/02/2008 • Link to this review