Beware the return policy on the mattresses here. They will tell you it is 120 days which is better than 30 days like their competitors but the difference is the competitors allow a return for a full refund while these guys only allow you to pay a $99 fee plus a shipping fee to exchange for another mattress and then you are stuck with it. They also do not work with you outside of this policy when delivering you defective merchandise. Our first bed was defective and the second one is not as described. The first mattress caved in where our heads laid by about 2 inches. We had no idea that is what made us uncomfortable until we took the sheets off when they were delivering our second mattress. The 2nd mattress is a total joke. In the store it felt very soft and high quality. The mattress delivered to us is hard as a rock and you can literally feel the springs pushing against you. My wife and I both have back pain, hip and shoulder numbness and arms falling asleep now. I've tried to work with the company and the store manager as well as headquarters when I called them just tell me the policy and do not give me any options. I've offered to pay another $99 fee and shipping fee as well as buy a more expensive mattress and they are not interested in helping me. Save yourself a big headache and shop at a store that has a full refund return policy instead of this ridiculous tricky one. The sales person confused me and my wife when we asked him if they have 30 day full refund returns.
Area O Fallon, MO
Cost $1,000 - $2,999
Date August 2017
Posted: 11/07/2017 • Link to this review
Purchased furniture with a small problem that was quickly rectified. It was a new store at that time so that may have been the reason for some initial confusion.
Posted: 3/19/2011 • Last edited: 7/01/2011 • Link to this review