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Smith Bailey was just what we needed! We had flooding in our shopping center and the water mitigation guys came out, put in their equipment and completely dried out the affected units. After this, SB cut out and replaced all of the damp drywall and carpet making sure that we were satisfied! They are my first-line offense in tackling emergency work!
Area Lilburn, GA
Cost $10,000 - $14,999
Date September 2017
Posted: 1/16/2018 • Link to this review
I personally used Rob for a flooded basement due to pipe burst under slab. I called him first and he helped with the insurance company and did an excellent job with the repair. Their response time was fast. It was a difficult time but his team made it bearable. So glad I called them.
They dried all the water that flooded the basement and had a plumber repair the pipe that burst under the slab of the basement. They had to replace the entire pipe to street. Plumber used a boring machine so that my yard wasn't dug up and replacement was quick.
Area Lawrenceville, GA
Cost $5,000 - $9,999
Date August 2015
Posted: 1/08/2018 • Link to this review
We fired Rob, Smith bailey restoration. Rob left my family and our home in a terrible situation. Due to him letting our home set wet for six weeks, black mold started growing. The tarp wasn't secured, causing further water damage. Debris from the tree and all my daughter's belongings were in the room for six weeks. Molded furniture was left in our family room for six weeks. Rob, told me and my husband, that he would personally oversee every step of our project. With that being said, we gave him a chance to make things right. The next day I went to my home and found two unsupervised Hispanic workers doing demo work.They cut pieces of the tarp off to haul the debris. Our rake was used to gather the debris into a pile.Three weeks after firing him, it was discovered that the power was still on in our daughter's room. The cord supplying power to the house was draped over my daughter's bed. The workers could have been killed hauling debris.The damage from the tree was only in two rooms. Because of Rob, the damage is now throughout the entire house. After he deposited a check for over $23,000 he said he was "overwhelmed, not enough manpower". The money we got back from him will not cover the additional damage to our home. In the end, Rob said he took advantage of our friendship because he knew I trusted him. Rob McClure, you will not hide from what you did to many family.
Date September 2017
Posted: 12/29/2017 • Link to this review
It is unfortunate that this is the experience that you had with our company. We made multiple efforts to remedy the situation but had little cooperation with the insurance carrier or the engineer involved to assess the damage. With the scale of the damage here in Atlanta from the hurricanes, it is true that all of the available resources were stretched beyond capacity and this hampered our ability as well as the insurance carriers to provide the kind of service that we normally provide, we are truly sorry for that. We already refunded the monies that were paid in advance and will cooperate wherever we can to assist any further.
The best thing I did was call Smith Bailey to help restore my kitchen after water damage. I am so happy with the results. Rob helped me select the best type of cabinets to meet my needs. All of the workers were skilled professionals. The beautiful tile floor, granite counter tops and the white shaker cabinets have added beauty and value to my home. I highly recommend Smith Bailey for all your construction and renovations projects.
New Tile Floors New Kitchen Cabinets with custom pantry Beautiful Granite countertops
Area Snellville, GA
Cost $15,000 - $19,999
Date April 2017
Posted: 5/08/2017 • Last edited: 5/12/2017 • Link to this review
Stay away from Smith Bailey. They're not the company they want you to believe they are. We hired them to make repairs to our home and they have done horrible work throughout every step. They hire the cheapest workers they can find, normally all illegals, who don't have the skills, knowledge, or experience to do the work correctly - then Rob just lies and lies and lies to stall and he never gets the work done properly. I don't believe that this company has any real employees. I believe that it's just Rob McClure lying to customers then bringing in the cheapest laborers he can find - without any concern about the quality of the work. This review is COMPLETELY HONEST AND 100% TRUE. Rob McClure said that he's the company owner and that the previous owners left. I couldn't find the company listed in the GA Secretary Of State's office as the "Smith" and "Bailey" previous owners dissolved the company years ago so IT'S ALL A SHAM.
Area Marietta, GA
Cost $15,000 - $19,999
Date September 2016
Posted: 10/18/2016 • Link to this review
We try very hard to please every customer and we have tried for 6 months to rectify a warranty issue for this client and have been unable to satisfy his demands.
Smith Bailey Restoration is a dba name and will not show up in the secretary of states website. The parent company for Smith Bailey is registered with the secretary of state and if anyone has any questions about that we will be glad to show the registration.
I did a full kitchen remodel and it was the best remodel experience I have ever had. The estimate was done quickly and fairly; the organization of the demo and rehab all occurred as and when Rob said it would; the professional behavior of the subcontractors and the quality of work was superior. Even when unexpected situations arose, they were handled immediately and correctly. I cannot say enough great things about these guys and would recommend them to ANYONE!!
Posted: 5/21/2015 • Link to this review
Smith Bailey Restoration really helped us out after a basement fire. They put my mind at ease the moment I called (and I called late at night while the fire trucks were there). Rob McClure was at our house the next morning, speaking directly with my insurance company and putting a plan together while his team got fans and tarps where they were needed and began the clean up. I just had to review and sign paperwork. They did the work of filling the paperwork out, and filing the claims. THEN they did and excellent repair job. They gave us options as they restored our basement, so it even looks BETTER than it did before the fire. If you have the misfortune of fire, flood or storm damage -- PLEASE consider yourself fortunate that Smith Bailey Restoration is there to walk you through restoration.
Posted: 4/22/2015 • Link to this review
The company was recommended by my insurance agent when my roof started leaking. I called a week ago, and he promised that he would come by the next day. A few calls later...no call, no show. Thank you for nothing.
Posted: 10/20/2014 • Link to this review
When I had water coming in through the roof, Rob was on site quickly and called in remediation work immediately. He gets it done fast, reliably, and right. Jim Kerlin, Sugar Hill
Posted: 9/26/2013 • Link to this review
These people get it right. They are friendly, excellent communicators and hard workers. They go the extra mile, make sure you are completely satisfied, get things done AHEAD of schedule (you really just don't see that very often) and make sure you are completely satisfied with the workmanship. You won't find a better group than this...seriously.
Posted: 1/03/2013 • Link to this review
A tree falling on our house became a blessing thanks to the Smith Bailey team. We were hoping for a company that would work with us to make the repairs plus some improvements. They,along with my dh's uncanny ability to think outside the box, made it happen. Each member of the team, especially Chris, was honest, patient, professional and respectful through the whole process. There were a few miscommunications which caused an initial delay, but overall the work was done skillfully and in a timely fashion. Rob handled the money collecting, made complicated by an x, very professionally. Our house feels more like a home now. It looks better than new.
Posted: 3/13/2012 • Link to this review
We had a tree fall on our house last summer and Smith Bailey handled the restoration. I can't say enough about how professional, kind, and efficient they were. It was a difficult time for us personally and they made the restoration as simple as possible. They worked around our schedule and made sure everything was done to our satisfaction. Great team - you won't be disappointed if you choose them for your restoration needs.
Posted: 12/03/2011 • Link to this review
Smith Bailey was more than helpful during this major repair right before Thanksgiving. They were attentive, on time and completed the job before my chosen deadline. Everyone was professional and were a delight to have in my home
Posted: 11/30/2011 • Link to this review
Smith Bailey and Associates were at my home immediately when disaster struck. They were fast, detailed and very professional. They kept in touch with me throughout the whole process and explained each step. I would use them again and recommend them to anyone needing disaster assistance. Thank you for great service!!
Posted: 11/30/2011 • Link to this review
* 24-Hour Service Available