Sofa Express went bankrupt on low quality and extremely poor customer service. Their parent company repackaged the company as a franchise under their name - Klaussner Funrniture - keeping most stores and personnel. Klaussner makes mid level furniture and it shows. A living room set took almost 60 days to receive (made only 20 miles away) and the extremely poor quality got it sent back along with poorly made imported tables that were crap! Store manager will delay and make excuses. Same issues as documented with Sofa Express. Finally had to take to court and win a judgement against them! Definitely not worth the trouble! Buyers Beware!
Posted: 3/27/2010 • Link to this review