I went to this place for a spray tan today and paid $58.19 for their "darkest spray tan." There is absolutely no evidence of any tan plus they do a hard sale for the purchase of their products to "extend" the tan. Due to my own stupidity I purchased one of the products not realizing that there would be no tan to "extend." Shame on this business. I would never go back. Surely, there are other spray tan business that are credible in the city of Atlanta! This one is not!
Posted: 3/07/2014 • Link to this review
I'll be completely honest. I've read the reviews below, and they are all true. There are nice beds available. But you will be lost in the deceptive sales techniques, outragous price, hidden fees, and rediculous attitude of management. Despite what management says, there is no "bold" lettering regarding additional fees. The billing agreement actualy says "customer is responsible for all taxes and fees". This is your consent for them to bill you all of their hidden fees! You don't realize you have been billed a $50 fee until you get your credit card slip! And they offer no refunds or customer service. Beware, the positive feedback here is probabaly written by management!!!!!! They require between 30-60 days notice to cancel you membership (i.e. if you cancel on January 2nd, they continue to bill you through March 31st). This is a fact! There is absolutely no legitimate business reason for this. Check these guys out on Better Business Bureau (BBB.org). It's no secret they are crooks! Update: Not 5 minutes after this was posted, I got an email from David K. See below: Oh. My. God. We get it. Stop spamming us and next use a real card like American Express. You won't have to write long letters to the BBB or bother us with the same review posted over and over and over again.
Posted: 3/01/2011 • Link to this review
Solarium Midtown is the most elite and high quality, most professional tanning salon I've ever stepped foot in! The staff is so knowledgeable and I learn something new every time I come in. The salon is very classy looking and the beds are beyond top of the line. Definitely the best tanning salon in Atlanta!
Posted on Citysearch: 11/23/2010
even by midtown standards, this place is really expensive. after trying them out and spending more than i wish i had, i looked at another salon in the area and found their prices were must better. parking is also a bit of a pain at solarium midtown.
Posted on Citysearch: 10/28/2010
I look forward to each visit and have been a member of the Midtown location since Feb 2010. I usually grab a bite to eat at one of the next door/across the street eating establishments after i'm done - which is so nice! I've never had to pay for parking because I can get my parking ticket validated at the Solarium Midtown. \r\rI'm always greeted with a smile and the staff knows my name...customer service is top shelf!\r\rThe facility is always clean and neat. The equipment is ready to go when you are! Tanning beds, spray tans, teeth whitening, beauty angel, versa spa/step and messages...I do them all and enjoy it all because I get the results I expect from each service.\r\rThis place is worth a visit - experience it for yourself, you won't be dissapointed!
Posted on Citysearch: 10/21/2010
The tanning beds are really nice... no question. However be very wary of what you sign; their sales tactics are misleading! Check their records on the Atlanta Better Business Bureau website. I wish I had before I went.
Posted: 6/02/2010 • Link to this review
Trust me when I say the Solarium is the best tanning salon in ATL. Their sun angel bed is amazing; it got me super dark quick! It builds a gradual customized tan, plus it?s so high tech, it even has aromatherapy! Their other beds are great too, and I love all their spray tan options. They have so many different services and goodies, and love the staff and the facility. I?ve tried the rest and when it comes to quality and service Solarium is the best! I?m completely addicted!
Posted on Citysearch: 4/11/2010
I recently purchased a membership and would have kicked myself had I not! These beds do exactly what the salesperson explained they would do. I am obsessed with the Sun Angel, which gives me a completely customized tan, as well! Not only are these beds impressive and are gentler on your skin, (they really don't EVER burn me! And I just listen to whatever their recommendations are on beds and times!), the experience with the people that work there has always been pleasant. They know me by full name and are always very helpful in trying to resolve any issues I may have. I have been to plenty of tanning salons, where the people did not know what they were talking about and their products were crap! Here, I do trust them, because I DO see the results and appreciate the wonderful customer service. I did see another former client's review about the confusion on billing. I'd have to say my experience was very different, because the girl who was there did make sure to print out a copy for me and go over it. I have already recommended to dozens of friends!
Posted: 4/01/2010 • Link to this review
this place will give you a fawless tan very quick!!! all their beds are the best top-of-the-line equiptment in the industry!! all the beds and rooms are very clean. they have mystic tan, versa spa, and custom air brushing where they can even come to your house if you cant make it in!!! and they are the only tanning salon in GA to carry a Physician grade skin care line!!! and not to mention they have several spa services to choose from to keep you looking and feeling great!!! its a one stop shop for all!!!! the one place to go for an absolute PERFECT tan!!!
Posted on Citysearch: 1/13/2010
The tanning services here are great and they have tons of options. I have difficulty getting tan, and this place works for me. They are really friendly and I never have to wait long.
Posted: 8/13/2009 • Link to this review
I signed up for 2 months of tanning and they failed to tell me that I had to send a "Certified" letter to cancel if I chose not to tan after that or they had the right to continue to charge my credit card. They have refused to refund my money to me ... this is terrible customer service. I won't go back and don't recommend them at all!
Posted: 8/06/2009 • Last edited: 6/02/2010 • Link to this review
All membership rules are outlined in detail on membership sheets and in large font on the membership agreement that all clients sign. We hide nothing in fine print and believe 100% in full disclosure. We run our business and our membership programs with honesty, integrity, and straightforwardness. We even waived the 30 day notice to cancel for this client. It's unfortunate that we get blamed for the client's lack of communication with us but we will continue to do our best for everyone.
I've never been a regular visitor to tanning salons, and am VERY frugal with my money, but Solarium is one of the few places that I will spend the big bucks. It's totally worth it, although the prices don't allow me to go as often as I'd like to. The beds and bathroom are always clean and tidy, and the staff is friendly and seems knowledgeable (even if only superficially). Every now and then they'll have special discount weekends, which is when I usually try to buy product or packages. The only problem I've ever had was in regards to a product that I bought. I was advised by a staff member to purchase a certain item based on the tanning goals that I described to him, and the results were not at all what I asked for. When I tried to exchange it for a different product, I was told that they couldn't return anything. The best offer I got was a small discount on the item that I did want to purchase, but the other stuff just went to waste. On the plus side, the manager did let me borrow her face product once, which was very nice of her. Of course, they sell
Posted: 8/05/2009 • Link to this review