I needed to get a blown tweeter replaced on a monitor speaker so I went to Roland's website and located the nearest authorized service center, which was a 40 minute drive away. The first sign of trouble was when I dropped the unit off: This operation was being run out of the basement of someone's home. It appeared that the maid also doubled as the customer service rep and the gardener was the repair tech. Despite my apprehension and since I had driven all the way there, I left the unit and the required 100 dollar deposit anyways. I was informed that they'd call me the next day with a prognosis. A week went by with no call. After numerous attempts, I was able to determine that this place was only open a few hours a day and the tech was only on duty one day a week. When I finally spoke with the maid, I was told that Roland didn't support the product any longer and so I asked to speak with the tech. She said he'd have to call me back. Another week went by with no call back. I called repeatedly and left half a dozen messages over the next 2 weeks and not one of them was returned. I tried to pick up the speaker and was met with locked doors. I am now in the process of contacting Roland and the Sound Advice corporate offices in an effort to get my speaker back. My critical error was in not running in the other direction when Jed and Ellie Mae Clampett answered the doorbell at Sound Advice!
Posted: 8/12/2008 • Link to this review