We wanted to put hardwoods in four rooms and stairs. Our neighbor had hardwood floors installed by Southern Hardwood Floors and recommended them (they did a very nice job). We called Southern Hardwood (twice) last week and they never called back. We called again Monday and someone answered, and we set up an appointment for Tues. morning. They never showed up and never called. We called Tues afternoon, and the receptionist said some one would call right back. They never did. We called again Wednesday The receptionist said the president would call us. He never did. If they can't even show up or call back to quote or earn a job, I have zero confidence that they will respond to any requests or address any problems after they've started or finished the job. We're getting quotes from other companies now.
Posted: 9/02/2011 • Link to this review