Founded in 1982 with one location in Buckhead (Atlanta, GA) under the name of Sydell - Skin Care Salon, our vision was - and is! - to create a spa concept based on providing Atlantans with the perfect escape from the daily pressures of life.
More than 30 years later, Spa Sydell remains one of Georgia's most recognized and preferred day spas with an ongoing commitment to deliver personalized attention and superior service to each and every client.
Offering more than 75 spa and.. medi-spa services in relaxing, luxurious environments throughout Atlanta. Corporate and private parties welcome.
I can't believe a manager would treat anyone the way Stephanie treated me. I don't think she is qualified to be a manager. I was scheduled for a body massage, but got there 10mins late. I got a call from stephanie when I was still in my car trying to find a parking spot. She insisted I reschedule bcos I was late. I told her that I was outside the bldg about to come in but she said "No, mam" so I agreed to reschedule. I went back there again for a body massage and was advised by my massage specialist (MS) to book an hour time slot,so I did with a young man. 10 mins after leaving the bldg the young man called back and said he couldn't schedule me for Monday at 12:30pm, I'll have to come in at 11am. I told him I couldn't do that time but promised to call back since I was on the other line. To my surprise, I got a call from Stephanie on Monday morning shouting and screaming that she will have to charge me for not showing up for my 11am appointment. I tried explaining to her what actually happened but she just went off. OMG! She even lied that the other day I was 45MINS late for my appt when I was only 10mins late. What kind of a manager would do such a thing? The service was not free. I paid for my service. A co-worker overhead our conversation and quickly notified the MS what had happened. The MS called back but I had missed her call, so she left me a msg and apologized on the "managers" behalf. I called back SPA Sydel and stephanie kept on hanging the phone on me. OMG
Posted: 8/04/2011 • Link to this review
I received a gift certificate from my boss so I scheduled a massage and facial. The massage was average at best. The facial was ok, but the entire time the esthetician was trying to upsell me to get an add on to the facial. When I was finished with my services, I went to check out and they had already bagged up all the products that were used on me and just "assumed" that I would buy them. The facility is very nice, but I felt like I was constantly being "sold" while I was there.
Posted: 10/08/2010 • Link to this review
They asked me to be there at least 15 minutes before my appointment. My appointment was at noon and I was there at 11:40 a.m. but ended up waiting until 12:15 p.m. Later my esthetician, Dawn told me I was booked at 1:00 p.m. by mistake. She was nice enough to take me during her lunch break and gave me facial 15 minutes more than usual to accommodate the inconvenience. Her analysis was on-point and her technique was great. She was very polite and appropriate, the service and the treatment that you would expect from the up-scale salon. The salon was very quiet and clean. It was very relaxing experience. I can definitely see myself going back to see her again!
Posted: 7/29/2010 • Link to this review
I normally go to Spa Sydell once a year for my birthday. This year was a total waste. For one, the person scheduled me for the wrong time slot. I didn't find out until the receptionist informed me that I was "late" for my appointment. The spa is supposed to be a cell phone free zone. There was a woman having a full blown conversation...no one said anything to her. My massage wasn't very good. I actually was praying for it to be over. They used to roll out the red carpet for you. Offer you water, give you robes and slippers, escort you upstairs. I had to find everything myself (which wasn't too difficult since I have been there before). I won't return until they improve as the prices are too expensive for mediocre service.
Posted: 7/01/2010 • Link to this review
Through the 13 years that I have lived in Atlanta, I had occasionally tried Spa Spydell for massage, but found the therapists to be the types who did their "schtick" and did not work on the muscle groups that I said I needed work on. But, about 1 year ago, I discovered Robert, and I have been going back to him when I can. Robert is very personal and very professional. He will listen to what I say is bothering me and then he will carefully find the muscles that need work. I tend to get a lot of tension in the shoulders and upper back and he uses deep massage to get into the muscles. He really is interested in "fixing" the problems you present with and for making the customer happy. He seems to be up on the latest techniques for massage and continues to work on his professional knowledge.
Posted: 6/22/2009 • Link to this review
Today I went to Park Place to redeem my Christmas gift, which was a half a day including lunch and tip. I wanted to express my huge disappointment. To begin my experience, I was coldly directed to go upstairs- I've never been to Spa Sydell, I did not know where or who or what to expect. Repeatedly it was stressed I arrive 15 minutes early, only to wait 10 more minutes past my appointment time. After my facial and massage I wondered what happened to the advertised and paid for lunch? Come to find out now I have it left over to use at the Spa, which definitely is at the bottom of my lists of desires. Why would you advertise this as lunch and force me to schedule my day over lunch time if lunch was NEVER offered or spoken about? I think you have for sure lost sight of the true spa experience. I had a minor service at a spa in a small town in North Carolina over the holidays, which showed me 10 times the hospitality and respect than what I experienced today. I'll have to see if I redeem my remaining gift certificate, but certainly Spa Sydell will not be something I give, get, or recommend ever again. As I too am in the customer service business I know that people are much more inclined to write and speak about a bad experience, but I merely want to express my sheer disappointment and waste of my time and money.
Posted: 12/30/2008 • Link to this review
The spa is pretty institutional and the service, while friendly enough, is minimal. It wasn't a very luxurious spa experience, but the most important part - the massage- was quite good. This is a good choice when you just want a massage and want to be in and out fairly quickly.
Posted: 10/29/2008 • Link to this review
This is the "short version". I bought my wife a 1/2 day certificate. At the Cumberland Mall location in Atlanta,Ga. ( $170.00 ) I have my credit card receipt. When checking my statement, it shows $270.00. Nice little tip?? I called and they have been giving me the run around. They tried to make me think it was I who made the mistake. I had to threaten with legal action in order to get my money back. Buyer beware of credit card purchases.
Posted: 8/02/2008 • Link to this review
Ive been to both Buckhead and Park Place locations - everyone is very friendly and professional and the majority of the staff is very seasoned so you will get estheticians that have been doing this for 20+ years. Sara is incredible with brows -- she takes time to do a perfect job. Ive been to a few people for brows and she is by far the best.
Posted: 7/26/2008 • Link to this review
I had an appointment for a massage and a facial. When I arrived I was told that they couldn't do the facial because that person wasn't coming in. Now if a customer cancels without a day's notice, they get charged a fee. But they can cancel on you at the spa and they do nothing to compensate you for the bother of coming in.
Posted: 7/23/2008 • Link to this review
I was looking forward to FINALLY using 3 old spa gift certificates that I had received as gifts for my upcoming 30th birthday, but was informed that I could not redeem them because they are over 2 years old. That's over $400 of my friends' and families' hard earned money that they flat out STOLE. I am a VERY busy person and unfortunately haven't had time to take off a whole day to spend at the spa until now. I looked forward to a nice relaxing day at the spa for my 30th, but now I have to inform my friends and family that all their generosity went to waste. Money is money... these gift certificates should not expire. I realize prices may have changed, but I was more than willing to pay the difference. I will certainly be telling all of my friends and family to never buy me another gift certificate from this corrupt company again, and I warn everyone to avoid this unprofessional business like the plague! They aren't even that great of a spa to begin with.
Posted: 4/09/2008 • Last edited: 8/02/2008 • Link to this review
Suzlynn was the best waxer at Park Place; however, she is gone. I have now been redirected to Lisa who although is really sweet, took forever. I have to say though, it was not as painful! I'll sacrifice pain for time anyday!
Posted: 11/05/2007 • Last edited: 1/02/2008 • Link to this review