Bought a gift card for my pregnant wife but she had the baby early and wasn't able to use it right away. Now its over a year and the owner of Spa Dreams will not let her use the gift card. My wife has been waiting for the right time to use this relaxing day and now she can't use it. I spent $150 cash with their business but they don't care to try and help. Disappointing that their customer service is so bad. Beware.
Area Marietta, GA
Cost Less than $250
Date October 2017
Posted: 10/25/2017 • Link to this review
Hi Joe! Thank you so much for your feedback. After reading your review, I do feel that it is necessary to share what really transpired during the phone between your wife and I a bit ago. Upon the beginning of our phone conversation your wife mentioned that she had two gift certificates that were both 2 years old and that she wanted to use them. I the OWNER politely replied that they are only valid from one year of the date that they were purchased as it states on the actual gift, all of the spa literature and website to clearly inform of the expiration date policy. I did however inform her that she had a 3rd remaining balance that was only 7 MONTHS old, not 2 years like the others and that I would honor that credit until the end of November 2017 which is another full month past the 7 month expiration. I advised her that she could use that and she declined saying that "I guess I just won't book anything". I am sorry that the timing of your 2 years made it difficult to get in but our Spa like every other one around have these expiration dates and policies. By offering to extend and honor her severely expired credit we do believe that we tried to accommodate her where we could.
I visited this spa for the first time on Valentine's Day. My husband referred me - he has had a few massages here and enjoyed them. Laura gave me a great massage! She is a very nice person and asked about my preferences beforehand, including a choice of aromatherapy oils (all 3 were nice and not overpowering.) The massage itself totally de-stressed me and Laura worked out several knots in my shoulder blades. The spa's atmosphere is very relaxing and all the staff is pleasant and professional. I will definitely be returning for another massage.
Posted: 2/27/2015 • Link to this review
I just moved to the area and selected SpaDreams based on reviews and Groupon. My massage therapist Jennifer was great! Very comfortable atmosphere, everyone was super friendly and great value. I will be returning.
Posted: 1/30/2015 • Link to this review
I didn't believe in massages until my wife booked a massage with SpaDreamsfor my birthday. My message therapist--Jennifer was amazing and I realized that I didn't have to spend my life with my back hurting. I will never trust anyone else with my back!
Posted: 11/24/2014 • Link to this review
I have been going to SpaDreams Day Spa for a few years now. The facial massages I received help cure a bout with bell's palsy I had for over a year. Whenever I go there I feel like I can escape the hectic pace of life in Atlanta and any tension or stress I am currently experiencing. cant recommend it enough
Posted: 11/20/2014 • Last edited: 11/23/2014 • Link to this review
This is my favorite place to relax in East Cobb. The staff is so friendly and caring. I absolutely love supporting local, small businesses, especially those that go the extra mile!
This spa is one of my favorites...so relaxing and peaceful. The staff are all so nice and go out of their way to make you feel comfortable to ensure your visit is the best spa experience. The massage therapists are awesome! I always look forward to coming here.
Posted: 11/19/2014 • Link to this review
I am sure it is tough for this industry in a slow economy but this place is the bomb and has been here since 2006 where have I been? I will be back its upscale, the pricing is great and the place is very clean and my service was a full hour too!
Posted: 11/14/2014 • Link to this review
My husband surprised me with an Amazon Social gift here. I was not familiar with this spa, as we are new to the area. When I scheduled they told me to arrive 15 minutes early to fill out paperwork. I had a fantastic facial by Jess, then an amazing massage by Tameka!!! It was so nice! She uses whatever pressure you are up for. She delivered. I will go back as soon as is possible!
Posted: 2/25/2014 • Link to this review
* By Appointment Only