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In response to the owners replies to the "customer/not customer" reviews: 1. I was asked to pay IN FULL upfront for the services the owner and I verbally agreed upon on site. There was no mention of a "proposal" or contract to be signed. I was foolish enough to trust that he would complete the work we verbally agreed upon. 2. My expectations were made clear BEFORE the work was scheduled to begin. I never asked for more than we agreed upon, only wanted a completed job. 3. The BBB responed to my complaint by telling me that this company was not a member and had not responded to their attempt to contact. What disappointed me the most was that he was very well aware that I did not reside in the home where the service was needed, my reservist husband was serving in Afghanistan, and I was raising our newborn son on my own.
Posted: 7/01/2006 • Last edited: 1/02/2008 • Link to this review
Our business practice is to not begin a project until a signed proposal is received from the customer. Sometimes customers want more than they pay for. We don't have a problem doing a few "favors" outside of the proposal, but this customer expected much, much more. As far as the complaint filed with the BBB, we have responded to them and have absolutely no complaints in our 10 years in business. Every customer is not a customer.
Very easy and professional group to work with. Came out and catered to my gardening/lawncare needs with great attention to detail. Very knowledgeable and great communication. Competetive pricing as well.
Posted: 5/26/2006 • Last edited: 1/13/2008 • Link to this review
Space One Landscape need to tear up their business license NOW. They (the owner especially) because that is who I dealt with, need to take a customer service class quickly. Normal practice - request more thank 1/2 of total price before start of work. Normal practice - don't show up to work as scheduled Owner claims he has a crew - BULL!!! I WOULD RECOMMEND YOU TAKE HEED - DO NOT USE SPACE ONE Landscape!!!!
Posted: 3/28/2006 • Last edited: 1/02/2008 • Link to this review
We have been in business for over 10 years and have realized every customer is not a customer. We don't begin a project with a signed proposal outlining services to be rendered, deposit at start of project and balance due at end of project. We ask for a deposit to purchase the materials required for the job. Our company has been ripped off in the past and it has been suggested by our legal counsel that we begin collecting some proceeds up front.