The Zap Lube service was GREAT, no complaints. However, the "free" car wash next store is a completely different story. I went through the free car wash after paying an extra $3.50 for wax and at the end of the wash, there is a self-serve area to vacuum your interior. I was just done getting all the trash and whatnot out of my car to prep it for vacuuming when one of the workers came up to me and told me to stop, because I didn't pay for the vacuuming "service". I didn't realize that this was an extra charge so I offered to pay the $4.00 difference for the use of the vacuums. The worker told me, no problem, go ahead. About 3 mins later he comes back and is wondering why I wasn't finished yet. I told him I only needed another 60 secs to finish to driver's side floor and he walked away. He walked away and actually went inside and turned off the power to the vacuums so I couldn't finish?!?! Furiously I left and pulled to the side of the road out back to call the number on the receipt, to see if I could speak to a manager. I spoke with the manager at the Car Lube and he informed me that they are not affiliated with the Car Wash next store, but that I should come back to complete vacuuming my car out and that he would speak with the Car Wash personnel.As I was getting ready to use the vacuum again and finish up the drivers side area of my car, the Wash guy and the manager from next store got into an argument about it. He actually told me to get the 'F' out and find a gas station!
Posted: 4/28/2012 • Link to this review