Great service! Pricing was fair and they were very helpful in helping me determine what we needed. I made sure to call around different locksmiths, even tried service magic, when we decided we needed a new cylinder for our lock. They were able to come within an hour of me calling. I definitely would recommend them to any friend or colleague looking for a professional and reliable locksmith service.
Posted: 8/03/2010 • Link to this review
The Service Representative, Was extremely professional, knowledgeable, and efficient. Provided extensive security advise and recommendations. Will call this Locksmith in without hesitation next time I have lock work to be done in my home.
Posted: 6/30/2010 • Link to this review
They are great. came to my new home in the bronx to replace all of my locks last year. He was quick, efficient and his prices were fair. The key event happened several months later, when my 2 yr old son was locked in his bedroom mistakenly by an inside lock that was erroneously set in lock mode (fortunately he slept through it). I called their receptionist and she sent me a locksmith right there on the spot as it was an emergency. She even called to check in and make sure he arrived. After he opened the door he charged me well over the quote she gave me over the phone, so I called her back at the number I had right away and she said "let me talk to him!" and suddenly the price dropped by $20. After the transaction was completed they called to make sure the credit was back on my card. It was. That is amazing customer service, and for that i add the 5th stars as they went out of their way to make sure I was happy.
Posted: 6/22/2010 • Link to this review
Hands down the best customer service I have ever experienced. The girl on the phone (I did not get her name but I probably should have) was the most helpful, kind and understanding to my situation and sent out her technician to me in a snap I am so grateful.
Posted: 6/19/2010 • Link to this review
they came and changed out the locks in my new apartment. I scheduled an appointment a few days prior to me moving in - they did very good work and the prices were very reasonable.
Posted: 6/02/2010 • Link to this review
* 24-Hour Service Available