I became a member in 2011, rates have inceased each year. This year I decided to look around. Each quote I received was better. Iwas able to save $700 with State Farm with Better coverage and could have saved $900 for the same coverage worth Progressive. I will be sure to pass my findings in to co workers. When I called and questioned them they started we had a rate increase (no joke) . I would be scared if I was making a claim with them. I don't foresee them retaining customers
Auto insurance for law enforcement and families
Area Loxahatchee, FL
Cost $3,000 - $4,999
Date August 2016
Posted: 8/22/2016 • Link to this review
DO NOT JOIN THIS COMPANY!! The starting insurance rate is awesome and then every renewal is an unbelievable hike percentage. They have the worst customer service and everytime I called I was on hold from anywhere from 10-20 minutes in order to speak with someone. Misty R the customer service rep was absolutely rude and not understanding after Star and Shield withdrew $239 out of my bank account after I cancelled my policy with them. I called for a supervisor and two days later was still waiting for a supervisor to call me back. They say they are there to "help" public servants...um no they are just a company trying to take the peanuts we make.
Posted: 1/22/2015 • Link to this review
Was pretty happy with Star and Shield until now. My wife was in an accident (her fault)a few months ago. Prior to the accident we both had ZERO accidents on our record for 20 plus years. We just received our renewal policy and the premium increased 50%. Called S&S and rep said that underwriting makes decision and he couldn't do anything about it. Bye bye S&S.
Posted: 10/16/2012 • Link to this review
They fail to send payment statements and cancelled my policy after I paid. They made me prove payment by sending them a copy of a cleared check and statement, instead of calling their own accounting department who had it on file but cancelled my policy anyway. I found out my policy was cancelled when DHSMV sent me a drivers license suspension notice for not having insurance. The savings may look good but stay away...
Posted: 12/14/2011 • Link to this review
I was in a car accident and their appraiser totaled my car (even though the body shop said they could fix it). My car seats of my children were in the car (thankfully my children were not). They did give me money to pay for the car seat that was just purchased this year but the depreciated the value of the other car seat. It is impossible to buy a used car seat that is guaranteed to be safe (since you don't know the history of the seat) so I am left trying to find either a cheaper car seat that will be as safe or pay more money out of my own pocket. Other insurance companies pay for new car seats.
Posted: 10/24/2011 • Link to this review
i had a fire on my vehicle and they didn't even want to fix what was all going on with it after that fire.i even had comprehensive coverage and they still didn't want to pay for it.
Posted: 9/07/2011 • Link to this review
I saved $220 per year on auto insurance. It think it' great that public safety people have an insurance option that aids the pub;ic safety professionals with less expensive insurance, car and home. Edward J. Overman, Chief
Posted: 10/23/2009 • Link to this review
If you're in Law Enforcement, Firefighter, or EMT, you can get some great insurance coverage from a great company. I just found out about this company and was very impressed. It has good prices and great service. I highly recommend this company.
Posted: 8/17/2009 • Last edited: 8/24/2009 • Link to this review