These people are the best without a doubt!! You cannot find a better run facility anywhere. For the people who left bad reviews, you are crazy and/or cheap and stupid. Stargate has a fantastic reputation and they board and train almost all the police k9s in town!
Posted: 3/16/2010 • Link to this review
I have been a client of Stargate Kennels for over 15 years. When I first kenneled there I was having to travel every week for over a year. The care that our dog got was exceptional and the dog LOVED going there because of Jan (the owner) and all the others working there. In all that time the dog never had one flea. She keeps the place spotless. We do not have children so our dogs (we have 2 now) are our "kids" and mean the absolute world to us and I can not express what comfort it has given us over the years to know that our dogs are so well taken care of when we had to travel. All our dogs have also done training there and people always comment what well behaved dogs we have and I tell them it came from the training that they received from Jan at Stargate when they were puppies. Jan and Eric and all the people working at Stargate are a Godsend in my life.
Posted: 2/11/2009 • Link to this review
Don't board your animals here !!!!! We boarded our 2 dogs here for a 1 night stay. When making the reservation we were told that the price was $16.00 per night per dog. We went ahead with the reservation and asked what the hours of operation were for Sunday April 27th. We were told we could only pick up the dogs between 4:00pm and 4:30pm. When I picked our dogs up on Sunday evening at 4:00pm we were charged $70.00 for the 1 night the dogs were there. This comes out to $35.00 per dog for 1 night. I asked about the increase cost and I was told that the owner charged for Sunday as well. There were 11 other people waiting to pick up their animals, everyone was in a rush and the staff tried to hurry me out. Rather than lose my temper I paid the fee, got my dogs and left. When my husband called back later to discuss the difference in price with the owner she told him that she is closed on Sundays, but she allows animals to be picked up as a courtesy. She further stated if he did not like the policy he was welcome to take the dogs elsewhere and she hung up on him. She was incredibly unprofessional and rude. Also, she kept saying that the fees are listed in our contract. It DOES NOT state this anywhere in the contract. When I got home the dogs immediately ran outside to relieve themselves....which tells me that they had not been let out all morning or afternoon. I would not recommend this kennel to anyone who cares about their pets !!!!
Posted: 5/28/2008 • Link to this review