I had their insurance for about 10 years understanding that I would pay about a 30% premium for superior customer service compared to low cost insurance providers. However, the first time I had to deal with them in 10 years about an insurance claim, Laurie hung up on me while I was asking her to look up an approved Ford dealer. Considering that the accident was the other person's fault, I did not expect to have to pay my deductible. Instead, State Farm lost the accident claim paper work twice and made me record my claim via phone 3 times. They brought the claim to arbitration even though it was clearly the other person's fault, and they denied my claim again. In the end, I am stuck with paying the $500 and I have switched to a different company that actually seems to care about their customers. For a company that I have given thousands and thousands of dollars to without anything in return since my family has such good drivers, I'm incredibly disappointed with their horrible customer service. Maybe if Laurie is no longer there, you might be okay, but I can't imagine still paying the extra premium knowing that this kind of customer service may happen to you.
Posted: 1/23/2012 • Link to this review