After being a loyal customer for 14+ years, this office failed me in the end. When I called to cancel my policies in order to go with alternate companies (that offer the same coverage that State Farm provides, but at a sizeable discount) the agent - Michael - explained since the automatic payment was already scheduled and being processed on my credit card, that my account couldn't be credited. The agent recommended I get my new policies through the new companies instated the following month since I had already paid for coverage with State Farm. This is exactly what I did. Come to find out, the day I called is when the policies cancelled. State Farm did send me a partial rebate check a couple of weeks later....meanwhile, UNKNOWINGLY, I went without homeowners and auto insurance for an entire month! What if something had happened during this month without coverage!? To make matters worse, I owe the State Dept of Revenue a check for "lapsed vehicle liability insurance." TERRIBLE. I wouldn't recommend State Farm to anyone - particularly this office. After telling my coworkers about this experience - it seems everyone either has a bad story to share about State Farm or personally know someone (like a neighbor) who has had a bad experience with State Farm.
Posted: 9/24/2014 • Link to this review