Ed was hired to replace 6x6 white tile on & around a shower seat, which had to be rebuilt. /-/ First he cut the seat down by twice the thickness of the board to be replaced, making it necessary to add 1-3/4" of mortar. /-/ He told us the original tile was no longer available, & we approved a different shade of white. /-/ However, he didn't point out that the new tile was at least 1/16" larger. By the time he had tiled two walls, but not the seat or 3rd wall, I noticed the new & old grout lines were misaligned by 1/4 to 3/8" & the job looked very amateurish. /-/ He broke a decorative rope tile & tried to fix it with thinset. This made the crack look as thick as a grout line. Even if I wouldn't have replaced the rope tile, I could have used super glue, so the hairline break would be almost invisible. We had to have all of his work torn out and replaced. /-/ Tile Crafters used solid Durock Cement Backer, instead of the Dura Backer (Permabase), with small Styrofoam balls, as used by Stehman. /-/ Tile Crafters also used Ditra Mat, antifracture moisture barrier from Schluter Systems, between the Durock and the tile, and he used Schluter-KERDI at the seams & corners. /-/ Stehman had installed the tile directly on Dura Backer with thinset, although he used something like KERDI only on the seat. /-/ If Stehman had done all of the work as completed by Tile Crafters, it would have cost even more, for very inferior work.
Posted: 1/14/2011 • Last edited: 1/19/2011 • Link to this review